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Customer Sales & Service Rep I, October 28th

Company: Mediacom
Location: West Des Moines
Posted on: October 9, 2019

Job Description:

Training starts on October 28th!$1,000 Sign on bonus!!! Shift Differentials and Commissions can also be earned!!GENERAL RESPONSIBILITIES:Answer customer calls and provide a positive customer experience in a prompt and professional manner. Calls include selling Mediacom services and scheduling service and installation appointments.SPECIFIC RESPONSIBILITIES:Take incoming phone calls from potential customers, focused on closing sales and maximizing units.Exceed or maintain minimum sales, quality and productivity standards.Demonstrate courtesy and patience in customer relations.Understands and promotes all current marketing campaigns with the goal of system net gain.Builds customer loyalty by his or her ability to effectively differentiate Mediacom products from those of our competitors, and communicate those differences effectively.Utilize appropriate sales guidelines to properly process customer requests to add services.Interact with customers by telephone, as well as e-mail and fax.Meet department standards with a successful or better scorecard monthly.Ability to utilize multiple programs at the same time to assist customers.Performs multiple tasks simultaneously while on the phone with customers.Maintains professional and respectful conduct when interacting with customers and co-workers.Follows all Mediacom Communications policies and procedures.Educate customer about benefits of Mediacom's products and services to ensure customer is getting the full benefit from their products.Other duties as assigned.EXPERIENCE/SKILLS:High School Degree required; Associates Degree preferred.Required - Minimum 1-3 years exceptional performance in a Sales Service field either face to face or over the phone.Preferred - Minimum 1-3 years' experience in the cable industry.Standard proficiency in MS Office applications (Word, Excel, PPT, Outlook) and CSGExcellent customer service and interviewing skills.Must be able to work nights and weekends, variable schedule(s) as necessaryAble to work in a high-pressure environment with a diverse group of people.Is neat with self and work area, and conducts self in a respectable, responsible, courteous manner.Possess a cooperative and positive attitude toward customers, employees and Mediacom Corporate.Possess excellent organizational and office skills, and be detailed oriented to maintain excellent customer contact.Regular reliable attendanceStrong Verbal and Written communication skillsAbility to work in a diverse work force.Ability to negotiate with customers, while understanding basic mathTo Apply:cdelleman@mediacomcc.com

Keywords: Mediacom, West Des Moines , Customer Sales & Service Rep I, October 28th, Sales , West Des Moines, Iowa

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