WestDesMoinesRecruiter
the smart solution for West Des Moines jobs

CUSTOMER SERVICE REPRESENTATIVE - Flexible Scheduling

Company: Mass Markets
Location: West Des Moines
Posted on: April 11, 2019

Job Description:

ID 2018-2256Job Locations West Des Moines, IAJob Post Information* : Posted Date 2018-11-08Department Customer Service Representative (CSR)Type Part-Time and Full-TimeSchedule Multiple Schedules AvailableWage Description Up to $13.50/hr.* - Base + Bonus - Full BenefitsBonus WeeklyEducation High School Diploma/GEDPOSITION OVERVIEWStart a career or perfect your skills with our rapidly expanding company. Our team needs Customer Service Representatives to resolve customer inquiries, supporting the sales process and improving customer satisfaction. Entry-level or experience candidates should be highly reliable, have excellent communication skills, and be willing to learn on the job constantly. Both full-time and part-time options are available with flexible scheduling.This position is located in W. Des Moines, IA 50266.SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE? Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets.SHIFT TYPES AVAILABLE Full-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening) Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.) 4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other Day Full-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More... POSITION RESPONSIBILITIES WHAT DOES A CUSTOMER SERVICE REPRESENTATIVES DO? Improve customer satisfaction and quickly resolve customer requests. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Engage customers and work with the managerial team to appropriately escalate customer dissatisfaction. Upgrade customers and sell solutions when opportunites are presented Become a brand ambassador for one of the many large, recognizable partners we represent. Our entry-level Customer Service Representatives are repsonsible for the following tasks:


  • Listen to customers, understand their needs, and resolve customer issues
  • Utilize systems and technology to complete account management tasks
  • Recognize sales opportunity and apply sales skills to upgrade
  • Explain and position the products and processes with customers
  • Appropriately escalate customer dissatisfaction with managerial team
  • Ensure first call resolution through problems solving and effective call handling

    CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT? Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Customer Serivice Representative Qualifications Include:

    • Highly reliable, willing to learn and acquire new skills
    • Enjoy talking to people, helping them resolve their frustrations
    • Motivated by lucrative bonus plans and daily contests
    • Exhibit professional communication and customer service skills
    • High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
    • Ability to learn customer service software applications
    • Must be proficient with basic PC skills
    • Ability to multi-task in a fast-paced environment
    • Minimum 18 years of age

      Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period. Total Rewards Breakdown Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision) Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code Relocation Potential Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements. PI108924963

Keywords: Mass Markets, West Des Moines , CUSTOMER SERVICE REPRESENTATIVE - Flexible Scheduling, Sales , West Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Seasonal Partner Services Representative (Remote)
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners 039 experience with world-class (more...)
Company: Mommy Jobs Online
Location: Waterloo
Posted on: 04/27/2019

Seasonal Partner Services Representative (Remote)
Description: Our team is passionate about helping people go skiing and snowboarding more often The Role: We established high-performance Partner Services Team enhances our partners experience with world-class enterprise (more...)
Company: Mommy Jobs Online
Location: Des Moines
Posted on: 04/27/2019

Texas Virtual Call Center Hiring B2B Telemarketers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Des Moines
Posted on: 04/27/2019


Insurance Agent (Outside Sales)
Description: Description br br We believe in diligently working to understand and serve customers to meet their financial security needs. This is why we exist. br br br br br The Career Basics br (more...)
Company: COUNTRY Financial
Location: Ames
Posted on: 04/27/2019

Health Insurance Agent - Get out of the call center, work fo
Description: On-Demand--Health Insurance Agent - work when where you want, free leads through your platform access br br Contract Health Insurance Agent - work when where you want, we generate thousands (more...)
Company: Assurance
Location: Waterloo
Posted on: 04/27/2019

On-Demand Health Insurance Agent (work when & where youw ant
Description: On-Demand--Health Insurance Agent - work when where you want, free leads through your platform access br br Contract Health Insurance Agent - work when where you want, we generate thousands (more...)
Company: Assurance
Location: Waterloo
Posted on: 04/27/2019

Set B2B Appointments From Home
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Ankeny
Posted on: 04/27/2019

B2B Virtual Appointment Setter
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: Des Moines
Posted on: 04/27/2019

Sales Engineer - Dynamometers
Description: Sales Engineer Dynamometers The head office for this position is located in Novi, MI. Compensation: 80,000 to 100,000 plus Benefits, Expenses, and Bonuses Negotiable About Us: We design, manufacture, (more...)
Company: NetHire
Location: Des Moines
Posted on: 04/27/2019

Life Insurance Agent (Remote) - No marketing costs
Description: Join ASSURANCE, and access our leading edge insurance selling platform as an independent, licensed agent. Ours is the first and only platform to pair top insurance agents with data-driven technology to (more...)
Company: Assurance
Location: Des Moines
Posted on: 04/27/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

West Des Moines RSS job feeds