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Customer Service Representative 3

Company: TalentBridge
Location: West Des Moines
Posted on: January 8, 2019

Job Description:

Job Description TalentBridge has a great opportunity with one our best clients that offers incentive pay for reaching goals and the ability to pick a schedule that works best for you. This position provides great training which will allow you to transition into the role with great confidence.In the past 12 months, nearly one-third of our employees experience career growth in the form of promotions, raises and career opportunities. If this opportunity best represents you please apply and we would love to speak with you.Duties may include:

  • resolving complex inquiries and complaints from internal and external customers and upon escalation;
  • Minimize call escalations by gaining their customer’s trust and confidence
    • providing guidance and assistance to less experienced representatives either on the spot and/or via telephone; providing training on policies and procedures,
    • new or enhanced services and/or procedural changes.
    • review data and report trends to management, and project work.:
    • Efficiently handle a variety of customer inquiries regarding home mortgages
    • Actively identify, develop and execute best practices to better service their internal and external customers*Requirements
      • Excellent communications skills
      • 1 plus year of customer service experience
      • Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
      • Basic knowledge and understanding of banking products and services
      • Basic Microsoft Office skills
      • Ability to effectively listen and elicit informationCompany DescriptionTalentBridge is actively accepting candidates to join an exciting and growing team within a Fortune 500 company here in the Des Moines Metro area.In this role, you will help us deliver on our vision and build lifelong relationships with our customers. You also will demonstrate leadership through contributing to a company culture that supports customers in achieving their financial goals, team members in developing their careers, and communities in continuing to thrive.

        Keywords: TalentBridge, West Des Moines , Customer Service Representative 3, Sales , West Des Moines, Iowa

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