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Patient Services Representative

Company: Iowa State Job Bank
Location: West Des Moines
Posted on: May 22, 2023

Job Description:

Are you passionate about recovery, physical and emotional health, and cultural equality? At UCS Healthcare, our values guide our culture. We embrace diversity and inclusion and seek colleagues who desire to work in an environment where everyone is accepted and their unique characteristics are celebrated.
We have multiple full-time positions available for Patient Services Representatives for our clinic in West Des Moines, Iowa. UCS Healthcare is a CARF-accredited, non-profit health care organization based in West Des Moines, Iowa with additional offices in Knoxville and Ankeny. UCS also operates 11 medication units across the state offering medication assisted treatment (MAT) for opiate/alcohol addiction. We offer a competitive hourly wage and benefits package. We also offer a Saturday shift differential on top of your base payrate for any shifts on Saturdays.
UCS Healthcare has earned the Best Place for Working Parents Designation three years running (2021-2023) in recognition of our commitment to supporting working parents through our family-friendly policies and practices.
Job Summary:
Will professionally greet and assist visitors in person or on the phone. Check in patients, obtain/update demographics, verify benefit eligibility, responds to department(s) inquiries, and perform general administrative tasks.
As part of UCS Healthcare, team members will follow all laws and regulations, including those at the Federal, State, and Local level. They will also adhere to all UCS policies and procedures, including patient confidentiality, HIPAA/ 42CFR part 2, and all CARF requirements. All team members will operate in alignment with UCS Healthcare's core values, work effectively in a team environment, provide or support patient-centered services, and strive to assist UCS Healthcare in delivering the highest level of care.
Reports To: Patient Services Supervisor
Essential Duties:

  • Provides in-person and telephone reception for clinic visitors and patients.
  • Assist with daily intakes as needed.
  • Verify/Update eligibility and benefits in regards to patients' insurance plans.
  • Assists with all scheduling needs with several clinicians/providers.
  • Enter and update demographic and insurance information into the EHR System.
  • Collect payments for services rendered.
  • Verify/Update payor source in Methasoft.
  • Balance cash sheet daily.
  • Create manual claims for guest dosing/redosing clients.
  • Review and work proof of incomes/hardships.
  • Manage Patient Services email group/own email.
  • Handles referral as they come in by fax, email etc.
  • Departmental filing and scanning.
  • Follow and understand opening and closing procedures.
  • SAGE/Relapse/Gambling intake.
  • General office clerical needs.
  • Clean own workspace regularly.
  • Complete online training when due Relias training.
  • Other projects assigned , but not limited to:

    • Take home project/Monitor take homes policy regarding payments.
    • Work return mail/bad address.
    • Pull Eligibility batches 1st week of every month.
    • Approve self -pay claims.
    • Pull credit card payments from our website/add to HER system.
    • Pulls payment plans set up in Waystar/add to EHR system.
    • Reconcile month end Waystar payments.
    • IPN grant review POI, hardships every year.
    • Payor updates throughout the year/start refund process if needed.
    • Establish payment plans with clients.
    • Assist with Grant exception request.
    • Clean up old message board flags in Carelogic/Methasoft.
    • Pull Block Grant/MAT Grant/MAT PP clients monthly to confirm no insurance coverage.

      Minimum Education and Experience:

      • General office experience.
      • Medical billing knowledge.

        Preferred Education and Experience

        • Two year degree.

          Required Knowledge, Abilities and Skills:

          • Ability o handle confidential work with tact and discretion.
          • Strong organizational skills.
          • Strong communication skills.
          • Strong leadership skills.
          • Detail-oriented.
          • Proficient in Microsoft Office Suite.
          • Excellent communication skills both written and verbal.
          • Ability to work with minimal supervision and works well in both individual and group environment.
          • Ability to understand and apply guidelines, policies, and procedures.
          • Ability to perform in stressful situations.
          • Good analytical and problem-solving skills.
          • Fast learner and able to adapt to change quickly.
          • Good attendance and punctuality with schedule flexibility.

            Special Requirements: Ability to work independently, exercise discretion and own judgment. Ability to make decisions on matters which affect the company. Must be able to travel to other locations (West Des Moines, Ankeny, and Knoxville when coverage is needed).
            Work Schedule: Full-time 40 Hours a week. Saturday opportunities will be available. A Saturday shift differential applies on top of your base payrate for any shifts on Saturdays. See below for the shifts currently being hired for:

          • Monday-Thursday, 10:30 AM-7:30 PM. Friday 8:00 AM-5:00PM
          • Monday-Friday, 6:00 AM-3:00 PM
          • Tuesday-Friday, 8:00 AM-5:00 PM; Saturday 6:00 AM-2:00 PM

            This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.
            Need Assistance?
            Applicants that are requiring a reasonable accommodation due to a disability at any stage of the employment application process should contact Human Resources.
            UCS Healthcare is an affirmative action and equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or veteran status.

            For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.


Keywords: Iowa State Job Bank, West Des Moines , Patient Services Representative, Sales , West Des Moines, Iowa

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