Entry-Level Energy Customer Care Agent (Part-Time)
Company: Mass Markets
Location: West Des Moines
Posted on: August 1, 2022
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Job Description:
POSITION OVERVIEW: ENERGY CUSTOMER CARE AGENT (PART-TIME) Here
at MCI, we keep things light. We believe our customer service
representatives are at their best when they're happy. This is an
on-site call center position and a chance to work indoors in a fun
and energetic environment. Our training will make you an expert in
Fortune 500 products and state of the art communications
technology. Following a fun, best in class training, you will help
customers by offering them product and pricing recommendations.
With MCI, you'll earn commission on top of your hourly wage and
through daily contests. This is a rare opportunity to share in the
vision and success of a growing company. A job that will keep you
engaged, smiling and earning more money every year. To be
considered for this position, you must complete a full application
on our company careers page, including screening questions and a
brief pre-employment test. -: POSITION RESPONSIBILITIES: WHAT DOES
SOMEONE IN THIS ROLE ACTUALLY DO? This role requires you to
interact with hundreds of customers each week across the country to
resolve support issues, sell new products and services, and ensure
a best-in-class customer experience. In addition to being the best
in the business when it comes to customer satisfaction, you will
need to be a confident, fully engaged team player who is dedicated
to bringing a positive and enthusiastic outlook to work each day.
Essential Duties Handle inbound and outbound contacts in a
courteous, timely, and professional manner
Utilize knowledge base and training to accurately answer customer
questions and sell appropriate products and services
Listen to customers, understand their needs, and resolve customer
issues
Research systems to find missing information; coordinate with other
departments to resolve issues as applicable
Utilize systems and technology to complete account management
tasks
Accurately document and process customer orders in appropriate
systems
Follow all required scripts, policies, and procedures
Comply with requirements surrounding confidential information and
personal information
Escalate customer issues to the appropriate staff and managerial
for resolution as needed
Attend meetings and training and review all new training material
to stay up-to-date on changes to program knowledge, systems, and
processes
Adhere to all attendance and work schedule requirements
CANDIDATE QUALIFICATIONS: WONDER IF YOU ARE A GOOD FIT? We provide
all new employees with world-class training, so all positive,
driven, and confident applicants are encouraged to apply. This
position relies on building relationships and turning the knowledge
you gain in training into customer wins. Ideal candidates for this
position are highly motivated, energetic, and dedicated.
Qualifications Must be 18 years of age or older
High school diploma or equivalent
Excellent organizational, written, and oral communication
skills
The ability to type swiftly and accurately (20+ words a minute)
Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word,
Outlook)
Basic understanding of Windows operating system
Highly reliable with the ability to maintain regular attendance and
punctuality
The ability to evaluate, troubleshoot, and follow-up on customer
issues
An aptitude for conflict resolution, problem-solving, and
negotiation
Must be customer service oriented (empathetic, responsive, patient,
and conscientious)
Ability to multi-task, stay focused, and self-manage
Strong team orientation and customer focus
The ability to thrive in a fast-paced environment where change and
ambiguity prevalent
Excellent interpersonal skills and the ability to build
relationships with your team and customers Preferred (Not Required)
One (1) year of experience in customer service, technical support,
inside sales, back-office, chat, or administrative support in a
contact center environment
State or Federal work experience
COMPENSATION DETAILS: WANT AN EMPLOYER THAT VALUES YOUR
CONTRIBUTION? We believe that hard work should pay off, so we make
sure that our compensation and total rewards are competitive.
Standard starting compensation is commensurate with experience.
Regular reviews and raises are awarded based on tenure and
performance, so our employees make more each year. Employees earn
paid time off as well as paid holidays and paid training
opportunities. Regular daily, weekly and monthly incentives are
part of the overall compensation our team members enjoy and include
monetary incentive and prizes such as computers, tablets, phones,
TV's, trips, tickets, and even cars. In addition to our standard
group benefits offering for full-time employees following 90-days
of employment, all employees are eligible to opt for our MEC
medical plan after only 30-days of employment. Benefits options and
plans vary slightly by location. JUST A FEW OF THE BENEFITS
Medical, Dental, and Vision Coverage Options
Paid Time-Off
Regular Raises
Advancement Opportunity
Fun, Engaging Work Environment
Casual Dress Code
Cash and Prize Contests
SCHEDULE: NEED A SCHEDULE THAT WORKS WITH YOUR LIFE? We can offer a
wide range of scheduling options for qualified candidates. There
are multiple shifts and weekly work variations available to our
team members. Please ask a Talent Acquisition Specialist about the
different types of creative scheduling options that are available
at your location. Whether you are a busy parent, student, or just
want control of your work-life balance, flexible, customized
scheduling is one of the perks of working at our organization.
PHYSICAL REQUIREMENTS: This job operates in a professional office
environment. While performing the duties of this job, the employee
will be largely sedentary and will be required to sit/stand for
long periods while using a computer and telephone headset. The
employee will be regularly required to operate a computer and other
office equipment, including a phone, copier, and printer. The
employee may occasionally be required to move about the office to
accomplish tasks; reach in any direction; raise or lower objects,
move objects from place to place, hold onto objects, and move or
exert force up to forty (40) pounds. CONDITIONS OF EMPLOYMENT:
Must be authorized to work in their country of residence (The
United States or Canada)
Must be willing to submit up to a LEVEL II background and/or
security investigation with a fingerprint. Job offers are
contingent on background/security investigation results
Must be willing to submit to drug screening. Job offers are
contingent on drug screening results.
REGARDING COVID-19: As an employer supporting critical Federal,
State, Provincial, and Commercial clients, we have taken steps to
ensure that we remain operational while taking every precaution
possible to prevent the spread of COVID-19 and keep our employees
safe. Measures include social distancing for those working on-site,
frequent deep cleaning and disinfecting of workstations and common
areas, daily contactless temperature checks for those essential
employees working on-site, travel policies limiting travel and
mandatory quarantine, reporting and quarantine processes and
policies for those exposed, and requesting masks to be worn when
on-site employees are not at their workstation. For more
information on MCI's response to COVID-19 please visit REASONABLE
ACCOMMODATION: Consistent with the Americans with Disabilities Act
(ADA) it is the policy of MCI and affiliates to provide reasonable
accommodation when requested by a qualified applicant or employee
with a disability unless such accommodation would cause undue
hardship. The policy regarding requests for reasonable
accommodation applies to all aspects of employment. If reasonable
accommodation is needed, please contact Kate Murph, Vice President
of Human Resources. EQUAL OPPORTUNITY EMPLOYER: At MCI and its
subsidiaries, we embrace differences and believe diversity is a
benefit to our employees, our company, our customers, and our
community. All aspects of employment at MCI are based solely on a
person's merit and qualifications. MCI maintains a work environment
free from discrimination, one where employees are treated with
dignity and respect. All employees share in the responsibility for
fulfilling MCI's commitment to a diverse and equal opportunity work
environment. MCI does not discriminate against any employee or
applicant on the basis of age, ancestry, color, family or medical
care leave, gender identity or expression, genetic information,
marital status, medical condition, national origin, physical or
mental disability, political affiliation, protected veteran status,
race, religion, sex (including pregnancy), sexual orientation, or
any other characteristic protected by applicable laws, regulations,
and ordinances. MCI will consider for employment qualified
applicants with criminal histories in a manner consistent with
local and federal requirements. MCI will not tolerate
discrimination or harassment based on any of these characteristics.
We adhere to these principles in all aspects of employment,
including recruitment, hiring, training, compensation, promotion,
benefits, social and recreational programs, and discipline. In
addition, it is the policy of MCI to provide reasonable
accommodation to qualified employees who have protected
disabilities to the extent required by applicable laws,
regulations, and ordinances where an employee works. ABOUT MCI
(PARENT COMPANY): MCI helps customers take on their CX and DX
challenges differently, creating industry-leading solutions that
deliver exceptional experiences and drive optimal performance. MCI
assists companies with business process outsourcing, staff
augmentation, contact center customer services, and IT Services
needs by providing general and specialized hosting, software,
staff, and services. In 2019 Marlowe Companies Inc. (MCI) was named
by Inc. Magazine as Iowa's Fastest Growing Company in the State of
Iowa and was named the 452nd Fastest Growing Privately Company in
the USA, making the coveted top 500 for the first time. MCI's
subsidiaries had previously made Inc. Magazine's List of
Fastest-Growing Companies 15 times respectively. MCI has fifteen
business process outsourcing service delivery facilities in Iowa,
Georgia, Florida, Texas, Massachusetts, New Hampshire, South
Dakota, New Mexico, California, Kansas, and Nova Scotia. Driving
modernization through digitalization, MCI ensures clients do more
for less. MCI is the holding company for a diverse lineup of
tech-enabled business services operating companies. MCI organically
grows, acquires, and operates companies that have a synergistic
products and services portfolios, including but not limited to
Automated Contact Center Solutions (ACCS), customer contact
management, IT Services (IT Schedule 70), and Temporary and
Administrative Professional Staffing (TAPS Schedule 736), Business
Process Management (BPM), Business Process Outsourcing (BPO),
Claims Processing, Collections, Customer Experience Provider (CXP),
Customer Service, Digital Experience Provider (DXP), Account
Receivables Management (ARM), Application Software Development,
Managed Services, and Technology Services, to mid-market, Federal &
enterprise partners. MCI now employs 10,000+ talented individuals
with 150+ diverse North American client partners across the
following MCI brands: GravisApps, Mass Markets, MCI Federal
Services (MFS), The Sydney Call Center, OnBrand24, and Valor
Intelligent Processing (VIP). ................: The purpose of the
above job description is to provide potential candidates with a
general overview of the role. It's not an all-inclusive list of the
duties, responsibilities, skills, and qualifications required for
the job. You may be asked by your supervisors or managers to
perform other duties. You will be evaluated in part based upon your
performance of the tasks listed in this job description. The
employer has the right to revise this job description at any time.
This job description is not a contract for employment, and either
you or the employer may terminate employment at any time, for any
reason. -: _
Keywords: Mass Markets, West Des Moines , Entry-Level Energy Customer Care Agent (Part-Time), Sales , West Des Moines, Iowa
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