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Front Desk Agent

Company: CSM
Location: West Des Moines
Posted on: January 9, 2022

Job Description:

The Front Desk Agent at the County Inn and Suites by Radisson Des Moines is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations, and adhering to the company's standards of quality and professionalism. We are currently offering a Sign-on bonus of $500 for this role.Responsibilities: Anticipate and respond to guests in a friendly and positive manner Provide the highest level of service Process check-ins and check-outs, verify billing, create reservations, and process special requests Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services Work as a team player in meeting guests needs, and actively contribute to the efforts of other departments when necessary Understand and follow the company guest service recovery program Follow proper selling techniques and ensure strategies are utilized to maximize room revenues Monitor room availability, follow restrictions, and all booking policies and procedures Drive sales and maximize revenue by up-selling rooms and amenities Follow company procedures when handling cash and processing financial transactions Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste Produce required volume of work by planning, organizing and prioritizing work duties Adhere to company general work rules, department procedures and company policies Attend all required department and hotel meetings Maintain a clean and safe work area in compliance with company, brand, local, state and federal regulations Follow all company procedures for guest/associate incidents Be knowledgeable of hotel emergency proceduresEducation: High school diploma or GED requiredExperience/Knowledge/Skills/Abilities:1+ years prior guest service experience required preferably in a hospitality settingExcellent verbal communication skills neededAttention to detail, customer focused and the ability to perform job duties in a fast-paced environmentMaintains predictable and reliable attendanceAbility to lift, push and pull up to 25 pounds on an occasional basisAbility to move throughout the hotel (standing, walking, kneeling, bending) for extended periodsQualified candidates are eligible for compensation of up to $16 per hour.This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively. To perform this job successfully, the individual must be able to satisfactorily perform each essential duty/responsibility and meet all criteria under physical demands, with or without accommodation.This document does not create an employment contract, implied or otherwise, other than an "at-will" employment relationship. Management retains the discretion to add duties or change the duties of this position at any time.CSM Corporation is an equal opportunity employer who provides employment opportunities to qualified persons without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, age, disability, marital status, veteran status or any other area prohibited by applicable laws and regulations.

Keywords: CSM, West Des Moines , Front Desk Agent, Sales , West Des Moines, Iowa

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