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Social, Chat, Phone Care Agent

Company: MM - Nationwide
Location: West Des Moines
Posted on: May 2, 2021

Job Description:

SOCIAL, CHAT, PHONE CARE AGENTJoin the team and grow with us! On our newest program, you will use social media, live-chat, and inbound calls to support customers through the ordering process and/or troubleshoot their problems. You will become an expert in multi-channel communication and raising customer satisfaction. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.W. Des Moines, IA 50266. Part-Time and Full-Time.WANT A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, we offer other programs with multiple optionsto fit your busy schedule and deliverthe work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you.Apply sooner rather than later, the best schedules fill quickly.WHAT IS A SOCIAL, CHAT, PHONE CARE AGENT?This position is will resolve customer service requests using modern contact center technology and customer experience strategy.Use live-chat, social media, email, knowledge base, forum, and phones to improve customer satisfaction. When sales opportunities arise, you will learn to quickly educate and close customers while maintaining high levels of satisfaction. Your main responsibility is to grow with us, becoming the best in the industry.Our Social, Chat, Phone Care Agents are responsible for the following tasks:Consistently service customers, providing efficient resolutionsUse problem solving ability to resolve technical/mechanical issuesExpand your product and service knowledge dailyProfessionally build and support existing client relationshipsBecome a brand ambassador managing large accountsEscalate customer dissatisfaction to managerial teamUtilize systems and technology to resolve initial interactionsWONDER IF YOU HAVE WHAT IT TAKES?Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives.You willlearn tobe a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. Other Social, Chat, Phone Care Care Agents Qualifications Include:High school diploma or equivalent; College Students, Interns, and College Graduates are welcomeMust have the ability to learn customer service software applicationsMust be proficient with basic PC skillsAbility to multi-task in a fast paced environmentHighly reliableMinimum 18 years of ageEntry-level and experienced candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferable, but not required since we train all new employees for the job.WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus.Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn generous paid time off as well as paid holiday's and paid training opportunities.Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insuranceand Whole Life Insurance plans are available to all employees each open enrollment period.TOTAL REWARDS BREAKDOWNCompetitive Starting CompensationWeekly Bonus OpportunityWeekly Pay CyclesPaid Time-OffDaily, Week, and Quarterly RecognitionPaid HolidaysDaily Contest PayoutsCompany Debit Card (With Daily Cash Uploads)Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)Regular Raises and Career ProgressionFlexible Scheduling OptionsEmployee Discount ProgramAdvancement Opportunity and Ongoing TrainingFun, Engaging Work EnvironmentCash and Prize IncentivesModern Work EnvironmentCasual Dress CodeNEW: Free satellite radio for allqualifiedstaffworking onclient's satellite radio sales programNEW: 50% off major shoe retailer for allqualifiedstaffworking onclient's retail customer service projectAnd More...MASS MARKETSMass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,creed, religion,sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mentaldisability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.ABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Keywords: MM - Nationwide, West Des Moines , Social, Chat, Phone Care Agent, Sales , West Des Moines, Iowa

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