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Analytic Consultant 4

Company: Wells Fargo
Location: West Des Moines
Posted on: November 8, 2019

Job Description:

Important Note During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of application. At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put ou customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. The Enterprise Complaints Management Office (ECMO)plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions Executive Complaint Operations, Data Analytics and Reporting, Quality Assurance, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers experience and drive out dissatisfaction. The Enterprise Complaints Data/Analytics & Reporting (CDAR) department within the ECMO is comprised of a group of analytically skilled professionals tasked with the goal of analyzing data around customer interactions for the purpose of identifying opportunities and developing analytical models to improve the customer experience. The Data and Reporting Analytic Consultant in this role will support the newly formed B2B Customer Complaint Analytics and Insights Team. This analyst will be focused on providing accurate, timely, and actionable customer complaint reporting to the B2B Executive Office and the B2B LOB s. This role will be focused on the interpretation, fulfillment, and validation of requests for complaint data, development of key trends, and themes, identification of insights, as well as the presentation of work to senior leadership for approval. Role * Provide thought leadership to interpret requests and develop methodologies, translating those requests into technical requirements for complex customer complaint and operational data. * Query disparate databases via SQL/SAS to identify complaints tied to data requirements. * Work with business partners to gain an understanding of how various operational Wells Fargo B2B systems interact with complaints data. Query databases to tie customer complaints to this operational data. * Profiling data to identify outliers, quality issues, and inaccurate data. * Support a culture of credible challenge and risk management. * Interact in a professional, concise manner with Wells Fargo leadership to review requirements, methodology, and results of external requests for complaints data. * Ensure adherence to Wells Fargo data management/information security regulations and policies. * Create analytical documentation that is both easy to follow and meets compliance/audit requirements An ideal candidate will have ALL of the following * requisite modern and high-level technical skills to query and analyze customer complaint data * strong communication and consultative skills to answer questions and present to leadership, including PowerPoint development and delivery in a polished, professional manner * ability to operate a highly matrixed environment where stakeholders and partners are not always clearly defined * strong leadership skills to independently drive key departmental initiatives and projects NOTE This posting is not for a database administrator and is not for a systems architect. Required_Qualifications * 6+ years of experience in one or a combination of the following reporting, analytics, or modeling; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following reporting, analytics, or modeling Desired_Qualifications * Extensive knowledge and understanding of research and analysis * Strong analytical skills with high attention to detail and accuracy * Excellent verbal, written, and interpersonal communication skills * Ability to effectively partner and influence at the executive level * Ability to translate complex technical needs into straightforward requests for information and collaboration, working with a wide range of people * Ability to work independently * Intermediate Microsoft Office (Word, Excel, Outlook, PowerPoint, and Access) skills * 3+ years of Tableau experience * 8+ years of experience with SAS or SQL, or other data management, reporting and query tools * Ability to quickly learn business operations and processes Other_Desired_Qualifications * Experience providing direct analytic support to a non-technical executive (Region President, Line of Business Leader, etc). * Ability to develop automated reports and dashboards as needed to support common types of requests. * Prior proven experience teaching/mentoring other analysts in technical or other skillsets * B2B Line of Business Specific knowledge preferred Job Expectations * Ability to travel up to 20% of the time Street Address IA-West Des Moines800 S Jordan Creek Pkwy - West Des Moines, IA NC-Charlotte401 S Tryon St - Charlotte, NC Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/ Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Reference Number *******-1

Keywords: Wells Fargo, West Des Moines , Analytic Consultant 4, Professions , West Des Moines, Iowa

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