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Business Systems Consultant 5 / Servicing Change Delivery Department

Company: Wells Fargo
Location: West Des Moines
Posted on: July 14, 2019

Job Description:

Business Systems Consultant 5 / Servicing Change Delivery Department Job DescriptionAt Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.This Business Systems Consultant 5 will be part of the Servicing Change Delivery team supporting Investor Operations Performance Analytics (IOPA), Customer Account Management, Asset Management and Risk (ICAR). This position will help to deliver valuable solutions to our customers through Agile, Waterfall, and Process Improvement methodologies across multiple business lines within Home Lending Servicing. Along with promoting diversity and inclusion in every aspect of our business, we strongly believe in partnership and collaboration, value add, and customer service. The role will act as a liaison between the client area and technical organization by planning, conducting and directing the analysis of highly complex business problems to be solved with automated systems.Responsibilities may include: Provides technical assistance in identifying, evaluating and developing systems and procedures that are cost effective and meet business requirements Works with user groups to provide training, resolve questions, assess user needs and recommend changes Prepares specifications for system changes Recommends and initiates systems testing Acts as an internal consultant within technology and business groups by using quality tools and process definition/improvement to re-engineer technical processes for greater efficiencies Provides direction and guidance to less experienced staffIMPORTANT INFORMATION: AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS Once your application is received, Wells Fargo will make initial contact with you via e-mail Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile If your contact information has changed, please update prior to applying to this position Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.Required Qualifications 7+ years of business systems analysis experience, business systems design experience, or a combination of both Desired Qualifications Excellent verbal, written, and interpersonal communication skillsAbility to interact with integrity and a high level of professionalism with all levels of team members and managementExperience articulating issues, risks, and proposed solutions to various levels of staff and managementAbility to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are importantAbility to consult, build, and maintain solid working relationships in and outside of immediate departmentAbility to manage to production goals, deadlines, and various metricsAbility to execute in a fast paced, high demand, environment while balancing multiple prioritiesAbility to make timely and independent judgment decisions while working in a fast-paced and results-driven environmentStrong analytical skills with high attention to detail and accuracyAbility to effectively assess stakeholder, partner, or client needs while consulting, building solutions, and developing processesGood PC skills with the aptitude to learn new systems quicklyExperience with Waterfall and Agile project methodologiesAbility to gather information and create both business and technical requirement documentationKnowledge and understanding of full life cycle software developmentAdvanced SharePoint skillsAbility to follow policies, procedures, and regulations Other Desired Qualifications Knowledge and understanding of tools experience such as Blueprint, Enterprise Project Methodology (EPM) and JIRA Exposure to Wells Fargo Mortgage Servicing platforms and systems Advanced Microsoft Office (Word, Excel, Outlook, PowerPoint, Access, Visio and Project) skillsJob Expectations Willingness to work on-site at stated location on the job openingThis position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.Ability to travel up to 10% of the time Street Address IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IATX-San Antonio: 4101 Wiseman Blvd - San Antonio, TXNC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Business Systems Consultant 5 / Servicing Change Delivery Department, Professions , West Des Moines, Iowa

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