Network Support Technician
Location: West Des Moines
Posted on: January 20, 2023
Lumen is guided by our belief that humanity is at its best when
technology advances the way we live and work. With 450,000 route
fiber miles serving customers in more than 60 countries, we deliver
the fastest, most secure global platform for applications and data
to help businesses, government and communities deliver amazing
experiences. Learn more about Lumen's network, edge cloud, security
and communication and collaboration solutions and our purpose to
further human progress through technology at LinkedIn:
/lumentechnologies, Facebook: /lumentechnologies, and YouTube:
Position is responsible for interacting with Lumen customers
professionally and courteously, remotely or in person to review and
discuss service order requirements. Persons in this position will
be expected to: evaluate customers' service needs in addition to
recognizing and suggesting additional/alternative services as
appropriate. Position is responsible for installing, repairing, and
testing residential and small business telecommunication services
and broadband products and services. These responsibilities include
enabling wireless/wired networks on company-approved
modems/routers, connecting wires and cables to terminals, and
attaching/detaching various kinds of hardware to wires, cables,
buildings, poles and inside facilities from the cross-connect or
serving terminal up to and inside the customer's home.
This position is eligible for up to $4,000 bonus based on the
following: $1,500 sign-on bonus, $1,250 bonus after 3 months from
start date, $1,250 bonus after 9 months from start date. Wage step
increases will also be received 6 months from start date and 12
months from start date.
Posting 1/13 - 1/30/2023
The Main Responsibilities
Major Responsibilities of the Position:
- Install, maintain/repair, remove, rearrange, program, test and
troubleshoot residential/small business products and services,
including but not limited to POTS, HSI, Networking and fiber from
the cross-connect or serving terminal into the customer s
- Set up, reconfigure, maintain, and troubleshoot customer s
wireless/wired home network, including but not limited to: wireless
modems; LAN peripherals such as Wii; printers; IPTV; other wired
and wireless communication devices linked into the home
- Complete various splicing connections on new and existing
cable, fiber, wire and connects wires and cables to terminals and
attach/detach various kinds of hardware to wires and cables. This
includes cabling various electronic components (e.g., routers,
computers, TVs, stereo systems and home entertainment systems) and
installing/maintaining/repairing inside wiring and jacks.
- Utilizes hand tools, power tools and specialty tools, including
test equipment (i.e., VFL, ONX, OTDR) and/or laptop computer to
install or repair and confirm product/service functioning properly,
to troubleshoot and take appropriate action, and/or to coordinate
repair and service issues with the applicable test center or other
- Read and interpret customer service orders, repair tickets,
technical (i.e., mechanical, electrical, digital) drawings, maps,
blueprints, diagrams, etc., and perform specified work.
- Receive service orders and repair tickets from supervisor or
other designated employees and performs specified work.
- Complete designated amount of work in a specified timeframe
with a high degree of quality, adjusting work assignments or
schedules to meet changing work-related priorities or demands.
- Interact with customers professionally and courteously via
telephone and on the premises. Review and discuss service order
requirements with customers, evaluating customers needs in addition
to recognizing and suggesting additional/alternative services as
- Confirm/update trouble reported or services ordered, review
billing information, respond to questions on
features/usages/applications/capabilities of equipment and
services, review systems configuration. Test equipment, lines and
services to verify proper installation and/or repair.
- Identify/explore additional revenue generation
- Work well with others to achieve common goals and to foster a
cooperative climate, as well as works independently in the field
with little supervision.
- Uses laptop for various purposes, including but not limited to:
checking email, reviewing ticket or circuit information, running
- Work with telecom color-coded wires and cables. Work with basic
electricity, as it relates to telecommunications.
What We Look For in a Candidate
- Must work varying shifts and hours including possible mandatory
overtime, weekends and holidays.
- May be assigned to work out of town for varying lengths of
- Requires a valid state driver s license and a satisfactory
- May climb and work at elevations (e.g., from ladders, poles)
exceeding 18 feet.
- When working aloft with ladders or other equipment with
weight-capacity ratings, employees must adhere to the Company
safety policy and equipment weight requirements.
- May work in confined spaces (e.g., attics, crawl spaces).
- May perform strenuous physical activities including, but not
limited to lifting objects weighing over 75 pounds.
- May perform job activities outdoors in different weather
conditions (e.g., extreme cold and/or heat, inclement weather).
- High school diploma
- 0 to 2 years of experience
What to Expect Next
Requisition #: 324427
This position is part of a bargaining unit and represented by a
union. Depending upon the applicable collective bargaining
agreement under which you may be hired, you may be: (a) required to
join the union and pay union dues as a condition of employment; or,
(b) required to pay union dues, but not join the union as a
condition of employment; or (c) free to chose whether or not to
join the union, but if you do join the union you would be obligated
to pay union dues.
We are committed to providing equal employment opportunities to all
persons regardless of race, color, ancestry, citizenship, national
origin, religion, creed, veteran status, disability, medical
condition, genetic characteristic or information, age, sex, gender,
sexual orientation, gender identity, marital status, family status,
pregnancy, or other legally protected status (collectively,
"protected statuses"). We do not tolerate unlawful discrimination
in any employment decisions, including recruiting, hiring,
compensation, promotion, benefits, discipline, termination, job
assignments or training.
The above job definition information has been designed to indicate
the general nature and level of work performed by employees within
this classification. It is not designed to contain or be
interpreted as a comprehensive inventory of all duties,
responsibilities, and qualifications required of employees assigned
to this job. Job duties and responsibilities are subject to change
based on changing business needs and conditions.
Salary Range Salary Min : 26
Salary Max : 30
This information reflects the anticipated base salary range for
this position based on current national data. Minimums and maximums
may vary based on location. Individual pay is based on skills,
experience and other relevant factors.
This position is eligible for either short-term incentives or sales
compensation. Director and VP positions also are eligible for
long-term incentive. To learn more about our bonus structure, you
can view additional information here. We're able to answer any
additional questions you may have as you move through the selection
As part of our comprehensive benefits package, Lumen offers a broad
range of Health, Life, Voluntary Lifestyle and other benefits and
perks that enhance your physical, mental, emotional and financial
wellbeing. You can learn more by clicking here.
Note: For union-represented postings, wage rates and ranges are
governed by applicable collective bargaining agreement
Salary Range Salary Min : 26
Salary Max : 30
This information reflects the base salary pay range for this job
based on current national market data. Ranges may vary based on the
job's location. We offer competitive pay that varies based on
individual experience, qualifications and other relevant factors.
We encourage you to apply to positions that you are interested in
and for which you believe you are qualified. To learn more, you are
welcome to discuss with us as you move through the selection
Keywords: Lumen, West Des Moines , Network Support Technician, Professions , West Des Moines, Iowa
Didn't find what you're looking for? Search again!