IT Support Technician
Company: LIFESPACE COMMUNITIES, INC.
Location: West Des Moines
Posted on: January 19, 2023
Iowa Home Office
4201 Corporate Drive
West Des Moines, Iowa 50266
Live your purpose. Grow your career. Thrive through teamwork.
Create meaningful, personalized experiences.
At Lifespace, team members are at the center of delivering a
purpose driven experience for our residents! We provide an
environment where each team member can live their aspirations,
developing in their career, making a difference, and being a part
of a meaningful mission. Join our IT team as our new IT Support
A few details about the role:
- Serve as first point of contact for team members seeking
technical assistance via phone, email, instant messaging, or IT
ticketing system. Ensure courteous, timely and effective resolution
of end user issues.
- Monitor, prioritize, document, and assist in resolving end user
help requests. When possible, troubleshoot and attempt immediate
resolution through remote desktop or desk side.
- Escalate IT tickets as outlined to the appropriately
experienced technician or administrator to maintain service level
expectations as necessary.
- Test fixes to ensure problem has been adequately resolved.
- Support audio, video, and web conferencing.
- Create user accounts and manage access controls based on
And here's what you need to apply:
- Two-year degree in information technology, computer science or
equivalent work experience.
- One to three years end-user technical support experience in an
Azure / Microsoft environment
- Ability and willingness to work in an environment providing
24x7x365 support to our communities. Hours will be primarily
business hours, with some on-call or after-hours work needed
Lifespace has enjoyed over 40 years of success, and this is just
the beginning. With new opportunities, continued growth, and the
support from your Lifespace family, get ready to ignite your life
and experience Living Lifespace.
Lifespace Communities headquartered in West Des Moines, Iowa and
Dallas, Texas, is one of the nation's largest Senior Living
providers of non-profit retirement communities. Lifespace employs
over 4,500 team members and servers over 5,100 residents. The
organization is committed to creating communities where people are
empowered to live their aspirations.
Equal Opportunity Employer
If you are excited to learn and grow, be excellent, thrive with
your team and deliver personalized experiences you'll enjoy your
career with us!
Keywords: LIFESPACE COMMUNITIES, INC., West Des Moines , IT Support Technician, Professions , West Des Moines, Iowa
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