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Active Directory - Access Management Analyst (38169)

Company: Palmer Group
Location: West Des Moines
Posted on: August 2, 2022

Job Description:

Job Description Palmer Group is partnering with a West Des Moines Company to search for an Active Directory - Access Management Analyst. This position is responsible for delivering quality customer service by providing daily technical and operational assistance using personal computers, corporate software applications, and networking. If you have experience working in a service desk or help desk environment and are looking for your next role, apply today to be considered Responsibilities: Manage phone calls and emails from users regarding IT issues and inquiries Identify, assess and resolve technical problems Document, track, and monitor problems to ensure resolution Correct application issues, solve network and security problems and identify standard PC software and hardware problems Provide hardware support for PCs and Laptops, such as installing replacement hardware or upgrading hardware Provide support for Windows 10 by evaluating and troubleshooting issues, including running in-depth diagnostics Assign user name, password, and access right permissions for multiple proprietary applications, as well as client software Complete assigned tickets and tasks within our corporate ticketing system Check after-hours tickets and follow-up as required to complete them Requirements: 4 year degree in MIS, Computer Science or equivalent 1 years of working experience in a Service Desk/Help Desk environment 1 years of working with in-depth knowledge of Microsoft Windows 10 2 years of experience in setting up Permissions in Active Directory is preferred Working knowledge of iOS-based products Ability to work flexible hours Self-motived and able to work independently and in a team environment Strong customer service and communication skills CompTIA A and Network certification preferred Work Model: On-Site Company Description Palmer Group is a premier employment agency. Since 1998 we have been a leading resource in providing employment solutions. With consistency and confidence, our experts partner with our clients and candidates as they navigate the evolving job market. Our employment solutions include temporary and contract staffing, direct-hire placement, as well as additional job seeker services, employer services, and managed services. We are an employee-owned company founded on strong ethics, values, and a passion for making lives better. Our employees are committed professionals that are passionate about helping others and forming relationships that matter. Through our relationships, we---ve built a client roster that ranges from local to Fortune 500 companies in a variety of industries and have developed a vast network of high-quality candidates from entry to executive-level experience. Our areas of expertise include Accounting & Finance, Administrative & Customer Service, Construction, Engineering & Manufacturing, Human Resources, Information Technology, Insurance, Mortgage & Banking, and Sales & Marketing.

Keywords: Palmer Group, West Des Moines , Active Directory - Access Management Analyst (38169), Professions , West Des Moines, Iowa

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