System Technician II
Company: ITA Group, Inc.
Location: West Des Moines
Posted on: February 21, 2021
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Job Description:
ABOUT US:ITA Group creates and manages events, incentives and
recognition programs that align and motivate every organization's
most important asset-its people. Headquartered in West Des Moines,
Iowa, ITA Group has operations in every region of the United States
and award solutions for 75+ countries globally. In 2020, ITA Group
was recognized as a--Great Place to Work. Some of our top benefits
include:--Employee Stock Ownership Plan (ESOP), financial wellness
and support, community involvement/volunteer time off, formal
recognition, flexible work schedules and a variety of professional
development initiatives. ITA Group is honored to be named a Great
Place to Work and we think you will agree. POSITION SUMMARY:The
System Technician provides first level of support on all desktop,
laptop, thin clients, printers, scanners, copiers, phones,
audio/video and telepresence devices.--The System Technician II
installs, configures and supports the system software, firmware and
applications that run on our desktop, laptop, thin client
computers.--This position also performs some system administration
work to set up new users on system software.?RESPONSIBILITIES:*
Working knowledge of Active Directory users and Groups required*
Working knowledge of an IT Ticketing System and experience working
with it required* Working knowledge of Windows fileservers, windows
architecture and * Working knowledge of Exchange mailbox,
delegations and permissions required* Working knowledge of
Microsoft SCCM and machine imaging preferred* JAMF Administration
knowledge and experience preferred* MacOS software update knowledge
and experience preferred* Cisco UCCX/UCCM phone set-up experience
preferred* GSuite working knowledge and administration experience
preferred* DropBox Enterprise working knowledge and administration
experience preferred* Self-starter, must possesses drive and
initiative to learn, establish and document processes without any
prior experience* Work with users remotely and provide excellent
customer service* Must be able and willing to be on a 24 hour
on-call rotation* ITA Group, Inc. is an Equal Opportunity Employer.
In compliance with the Americans with Disabilities Act, the Company
will consider reasonable accommodations for qualified individuals
with disabilities and encourage prospective employees and
incumbents to discuss potential accommodations with the
Company.
Keywords: ITA Group, Inc., West Des Moines , System Technician II, Professions , West Des Moines, Iowa
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