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Analytics Consultant 4; Channel/Customer Experience Analytics

Company: Wells Fargo
Location: West Des Moines
Posted on: August 28, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

The Analytic Consultant 4 position is within the Channel Partnership and Customer Experience Root Cause Analytics team that supports Credit Operations Channel and Customer Interaction Analytics team (COCCIA). COCCIA includes credit operations analytics, channel partnership and customer interactions root cause analytics, sales practices analytics, business and quality control, central sales and FDR DAT.

Responsibilities may include but are not limited to:


  • Data Analysis and execution support for key business projects and strategic initiatives
  • Data analysis, mining and automation to support customer interactions analytics
  • Data quality and operations performance reporting
  • General data, reporting and analytics support around the Credit and Retail Services
  • Customer experience root cause analysis and customer remediation efforts
  • Ad-hoc analysis and execution support for business projects and strategic initiative

    The successful candidate will possess a strong blend of technical and business problem solving skills with heavy focus on quality, accuracy, and business user interaction. They will have experience performing ad hoc analysis and production reporting.

    Additionally, the Analytic Consultant 4 will:

    • Provide technical assistance in identifying, evaluating, documenting, and developing systems and procedures that are cost effective and meet business requirements
    • Become a Subject Matter Expert (SME) relative to the data elements, system, and reporting requirements from our support tools
    • Create both Operational and Executive Leadership Reports
    • Demonstrate the ability to confidently present analysis to leadership with recommendations and observations

      ***Important Reminder When Applying: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. ***Required Qualifications


      • 6+ years of experience in one or a combination of the following: reporting, analytics, or modeling demonstrated through work or military experience; or a Masters degree or higher in a quantitative field such as applied math, statistics, engineering, physics, accounting, finance, economics, econometrics, computer sciences, or business/social and behavioral sciences with a quantitative emphasis and 4+ years of experience in one or a combination of the following: reporting, analytics, or modeling


        Desired Qualifications


        • Extensive knowledge and understanding of research and analysis
        • Strong analytical skills with high attention to detail and accuracy
        • Excellent verbal, written, and interpersonal communication skills
        • Advanced Microsoft Office skills
        • Ability to think creatively to find innovative solutions to complex analytical questions
        • Ability to interact with integrity and a high level of professionalism with all levels of team members and management
        • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important


          Other Desired Qualifications


          • 4+ years of experience with SAS or SQL, or other data management, reporting and query tools
          • Ability to quickly learn new systems, business processes, applications and technologies
          • High level critical thinking and troubleshooting skills with the ability to quickly recognize and resolve problems
          • Identify and prioritize reporting needs, act as a data expert covering specific topics and provide insight for senior leadership
          • Partner with line of business leaders, independently develop reporting based on LOB needs and research and present reporting
          • Specific experience with ACAPS, Provenir, FDR and/or related Credit Card data and processes
          • Working knowledge of and experience with Credit Card DataMart (SQL 144), EIW, BMG or other Wells Fargo Enterprise data marts
          • Data modeling and ETL experience
          • Experience with the Microsoft SQL Server and Tableau, and Reporting Services
          • Intermediate Teradata skills
          • Extensive knowledge and understanding of research and analysis
          • Strong analytical and qualitative skills with high attention to detail and accuracy


            Street AddressDE-Wilmington: 2200 Concord Pike - Wilmington, DE

            SD-Sioux Falls: 3401 N 4th Ave - Sioux Falls, SD

            AZ-Chandler: 2800 S Price Rd - Chandler, AZ

            IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA

            NC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NC

            NC-Charlotte: 301 S Tryon St - Charlotte, NC

            CA-SF-Financial District: 550 California St - San Francisco, CADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Analytics Consultant 4; Channel/Customer Experience Analytics, Professions , West Des Moines, Iowa

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