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Quality Assurance Analyst 3

Company: Wells Fargo
Location: West Des Moines
Posted on: May 10, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

The Quality Assurance Analyst 3 will serve as the second level review for highly complex claims completed by Mortgage Claims Analysts. In this role, you will be responsible for ensuring claims abide by FHA guidelines and are filed within a timely manner. In order to follow investor standards this environment is subject to periodic changes which will require an ability to be adaptable while also sharing that knowledge with your working partners related to errors in their review. The QAA3 serves as a resource for sound judgment and decision making on these challenging files.

Responsible for examining and analyzing programs, processes, claims, documentation and/or files of unusual, complex and/or higher risk transactions to ensure compliance with internal company requirements and/or agency or government regulations.

Clearly communicates overall process or transaction quality and provides feedback to appropriate contacts regarding identified material deficiencies or issues including identification of inconsistencies.

Analyzes risks and offsets and develops solutions for problems identified.

Acts as mentor to lower level team members and may assist with their development.

Provides support for exam management activities and any other initiatives as needed.

Please Note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo.Required Qualifications


  • 4+ years of experience in one or a combination of the following: quality assurance, financial services administration, loan documentation, loan servicing, underwriting or risk evaluation demonstrated through work or military experience


    Desired Qualifications


    • Advanced Microsoft Office skills
    • Strong analytical skills with high attention to detail and accuracy
    • Excellent verbal, written, and interpersonal communication skills
    • 1+ year of default experience


      Other Desired Qualifications


      • Advanced time management skills including organizing, prioritizing and completing multiple tasks in a high volume environment and within strict deadlines
      • Ability to research and compile operational data via procedures, identifies best practices, and implements appropriate changes
      • Self-motivated, dependable, and willing to take initiative
      • Ability to relate with all levels of team and business partners


        Job Expectations


        • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.


          Street AddressIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.

          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Quality Assurance Analyst 3, Professions , West Des Moines, Iowa

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