Quality Assurance Analyst 4
Company: Wells Fargo
Location: West Des Moines
Posted on: May 9, 2020
Job DescriptionImportant Note: During the application process,
ensure your contact information (email and phone number) is up to
date and upload your current resume when submitting your
application for consideration. To participate in some selection
activities you will need to respond to an invitation. The
invitation can be sent by both email and text message. In order to
receive text message invitations, your profile must include a
mobile phone number designated as Personal Cell or Cellular in the
contact information of your application.
At Wells Fargo, we want to satisfy our customers financial needs
and help them succeed financially. Were looking for talented people
who will put our customers at the center of everything we do. Join
our diverse and inclusive team where youll feel valued and inspired
to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding
talent. It all begins with you.
Consumer Banking is an industry leader in supporting homeowners and
consumers, in addition to operating one of the most extensive
banking franchises in the country. We serve mass market, affluent,
and small business customers, as well as provide home and personal
lending. Our focus is on delivering an exceptional experience for
our customers through financial advice and guidance coupled with
providing the products and services that will help them realize
their financial hopes and dreams. Weve built our team of top
professionals by rewarding their accomplishments and ensuring they
have what's needed to succeed.
The Quality Assurance Analyst 4 will be responsible for serving as
the core decision maker, verifying a volume of complex files
utilizing multiple resources. Majority of time in this role will be
reviewing claims or loss analysis. Advanced communication, both
written and verbal, may be required in corresponding with the
partners and team. Strong organizational skills and attention to
detail are critical in managing the pipeline of daily claims.
The Quality Assurance Analyst 4 is responsible for handling the
most complex quality assurance, and assesses problems and issues to
ensure activities follow the necessary internal and external
regulatory and risk management practices.
- Regularly contributes to the development of new concepts,
techniques, and standards.
- Serves as a consultant to management on matters relative to
policies and procedures.
- Leads reviews including analysis and trending of findings,
proposed recommendations for change to impact future quality, test
development, and reporting on results.
- May be a decision maker for exceptions to guidelines.
- May act as a Team Leader for lower level Quality Assurance
Analysts OR provide work direction and training to more junior
staff, including coaching lower level analysts on quality
assurance, department operations, procedures, and policies.
- 5+ years of experience in one or a combination of the
following: quality assurance, financial services administration,
loan documentation, loan servicing, underwriting or risk evaluation
demonstrated through work or military experience
- Advanced Microsoft Office skills
- Strong analytical skills with high attention to detail and
- Excellent verbal, written, and interpersonal communication
- Ability to interact with all levels of an organization
- 1+ year of default experience
Other Desired Qualifications
- Previous investor/insurer Claims experience
- This position requires compliance with all mortgage regulatory
requirements and Wells Fargo's compliance policies related to these
requirements including acceptable background check investigation
results. Successful candidates must also meet ongoing regulatory
requirements including additional screening and required reporting
of certain incidents.
DisclaimerAll offers for employment with Wells Fargo are contingent
upon the candidate having successfully completed a criminal
background check. Wells Fargo will consider qualified candidates
with criminal histories in a manner consistent with the
requirements of applicable local, state and Federal law, including
Section 19 of the Federal Deposit Insurance Act.
Relevant military experience is considered for veterans and
transitioning service men and women.
Wells Fargo is an Affirmative Action and Equal Opportunity
Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual
Keywords: Wells Fargo, West Des Moines , Quality Assurance Analyst 4, Professions , West Des Moines, Iowa
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