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Quality Assurance Analyst 4

Company: Wells Fargo
Location: West Des Moines
Posted on: May 9, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers, as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

The Quality Assurance Analyst 4 will be responsible for serving as the core decision maker, verifying a volume of complex files utilizing multiple resources. Majority of time in this role will be reviewing claims or loss analysis. Advanced communication, both written and verbal, may be required in corresponding with the partners and team. Strong organizational skills and attention to detail are critical in managing the pipeline of daily claims.

The Quality Assurance Analyst 4 is responsible for handling the most complex quality assurance, and assesses problems and issues to ensure activities follow the necessary internal and external regulatory and risk management practices.


  • Regularly contributes to the development of new concepts, techniques, and standards.
  • Serves as a consultant to management on matters relative to policies and procedures.
  • Leads reviews including analysis and trending of findings, proposed recommendations for change to impact future quality, test development, and reporting on results.
  • May be a decision maker for exceptions to guidelines.
  • May act as a Team Leader for lower level Quality Assurance Analysts OR provide work direction and training to more junior staff, including coaching lower level analysts on quality assurance, department operations, procedures, and policies.


    Required Qualifications


    • 5+ years of experience in one or a combination of the following: quality assurance, financial services administration, loan documentation, loan servicing, underwriting or risk evaluation demonstrated through work or military experience


      Desired Qualifications


      • Advanced Microsoft Office skills
      • Strong analytical skills with high attention to detail and accuracy
      • Excellent verbal, written, and interpersonal communication skills
      • Ability to interact with all levels of an organization
      • 1+ year of default experience


        Other Desired Qualifications


        • Previous investor/insurer Claims experience


          Job Expectations


          • This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.


            DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

            Relevant military experience is considered for veterans and transitioning service men and women.

            Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Quality Assurance Analyst 4, Professions , West Des Moines, Iowa

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