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Business Support Consultant 5

Company: Wells Fargo
Location: West Des Moines
Posted on: May 6, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.

At Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. Were looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where youll feel valued and inspired to contribute your unique skills and experience.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

Consumer Banking is an industry leader in supporting homeowners and consumers, in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. Weve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

The Consumer Collections & Servicing (CCS) team is comprised of team members responsible for all pre and post-charge-off debt collection, core servicing, credit bureau dispute resolution and reporting, and complaint management for Wells Fargos Card and Retail Services business, as well as the Student Loan, Overdraft DDA and Personal Lines and Loans products. This team focuses on working with customers to resolve past due balances with solutions focused on helping our customers succeed financially. Within the broader CCS organization, the CCS Servicing team supports collection and other activities by maintaining and managing numerous consumer transaction and other maintenance processes.

We are seeking an experienced leader to join the team as a Business Support Consultant 5, leading the Specialty Services roadmap including Agency expansion. This person will be responsible for oversight of all Specialty Services initiatives work with the team to identify efficiency opportunities across the space

What you will be responsible for:


  • Consults with management and business partners on various matters related to Specialty Services including overall plan, effectiveness of functions, and performance improvement opportunities for the large business functions.
  • Works on third party agency strategy
  • Pulls together Specialty Services road map with key initiatives.
  • Presents to management on business performance and recommendations to implement changes and improvements.
  • Utilizes thorough knowledge of the LOB's or enterprise to support and drive initiatives for the business
  • Establishes priorities and drives accountability for assigned initiatives, assisting to ensure solutions are designed, integrated and controlled to improve effectiveness, limit risk exposure and create efficiencies as appropriate
  • May work with key internal and/or external partners, possibly including agency representatives and auditors, to distill complex concepts into pragmatic and simplified/targeted solutions.


    Required Qualifications


    • 10+ years of experience in one or a combination of the following: business support, project management, implementation, business operations or strategic planning


      Other Desired Qualifications


      • 5+ years direct collections support and strategy experience
      • Recovery experience
      • Industry knowledge of recovery business
      • Ability to navigate and build relationships across various stakeholder groups
      • Strong analytic skills
      • Strategic thinker with experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change.
      • Ability to synthesize complex analytical findings into executive level communications and executable strategies
      • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
      • Ability to act, partner and build relationships with diverse sets of partners at varying levels within the organization
      • Familiarity with Digital Channels product and processes.
      • Financial services industry experience
      • Excellent verbal, written, and interpersonal communication skills


        Job Expectations


        • Ability to travel up to 25% of the time


          Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.

          GA-Roswell: Min: $108,500 Mid: $155,000

          IA-West Des Moines: Min: $108,500 Mid: $155,000

          NC-Charlotte: Min: $108,500 Mid: $155,000DisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

          Relevant military experience is considered for veterans and transitioning service men and women.

          Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Business Support Consultant 5, Professions , West Des Moines, Iowa

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