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Business Support Consultant 3 - Process Measurement Librarian - Strate

Company: Wells Fargo Bank
Location: West Des Moines
Posted on: March 25, 2020

Job Description:

Job DescriptionImportant Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application.At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.The Strategic Execution & Operations (SEO) Office focuses on achieving quality performance across our businesses to enable the company to execute more effectively against our regulatory priorities and further drive our transformation.We believe that Process Excellence is made up of elements of leadership, teamwork, methods, and practices. We believe it is foundational to the repeatability of any operation, service, function, or capability we utilize in the bank. When learned and Embedded into a business culture, a business can transform many key attributes including quality, cost, risk, and productivity. Ultimately, we want to create an environment that maximizes the talent of our team members and our knowledge of Process Excellence so that we can deliver world class solutions and services to our customer base.We are seeking an experienced professional to join us to help develop and deliver a world class Business Process Management (BPM) capability to the Wells Fargo SEO group.The Business Support Consultant 3 - Process Measurement Group Librarian function focuses on maintaining the overall health and uptime, changes, and performance of process monitoring and alerting within the Group BPM Team.Organizationally, the Group Process Measurement Librarian must either report directly to the Group BPM Capability Leader or to a member of the Group BPM Capability Leader's team.High Level Responsibilities include, but are not limited to:

  • Maintain Tableau dashboard to make approved changes from Data Analytics and GBPM partners
  • Grant access to Data repositories/sources, Tableau, data folders, and Metrics Change Control based on Data Analytic and Line of Business requests
  • Ensure Group BPM team members and Line of Business Points of Contact/Subject Matter Experts are educated on Enterprise BPM Process Measurement Standard Metrics
  • Train and ensure Line of Business team members and Process Owners understand the Metrics Change Control process
  • Facilitate Metric Change Control process to review correspondence from Data Analytics (DA) for possible data testing, and determine if a dashboard change is required
  • Review Data Repository/Source and Data Folder access requests from Data Analytics
  • Review Tableau access requests from Data Analytics & Line of Business (LOB) partners
  • Review Metric Change Control access requests from Data Analytics & LOB partners
  • Review changes in flight with Data Analytics, and if service level agreement (SLA) achieved
  • Test applicable data changes from Data Analytics and engage Line of Business Partners in UAT
  • Modify Metrics Criteria documentation, Tableau links documentation, Data Dictionary documentation, and control plan documentation as approved changes in the process are implemented
  • Meet with LOB contact for monthly staffing counts, obtain Finance Accounting Unit (AU) worksheet monthly for dashboard data usage, and update Monthly Finance Data spreadsheet with staffing numbers
  • Attend monthly meeting with Enterprise Business Process Management (EBPM) Process Measurement contact
  • Attend Process Measurement Community of Practice MonthlyRequired Qualifications
    • 6+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience Desired Qualifications
      • A BS/BA degree or higher in business or management
      • Knowledge and understanding of Business Process Management Notation (BPMN) methodology and modeling
      • Strong analytical skills with high attention to detail and accuracy
      • Highly refined and professional verbal and written communications
      • Ability to manage complex projects in a large enterprise environment
      • Virtual leadership experience with ability to effectively drive results, provide feedback/direction, and manage and build relationships with leaders and team members in a geographically dispersed team environment
      • Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important
      • Strong collaboration and partnering skills
      • Financial services industry experience Other Desired Qualifications
        • Demonstrated strong analytical and critical thinking skills, combined with strategic business focus and vision
        • Experience with process implementation and change management efforts associated with business process improvement and re-engineering
        • Ability to take on a high level of responsibility, initiative, and accountability
        • Familiar with Agile tools like JIRA, CA Rally
        • Experience in current state process modeling, process re-engineering, and future state workflow modeling
        • Familiar with Analytics & Reporting tools like Tableau, MiniTabJob Expectations
          • Ability to travel up to 10% of the time Street Address IA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IAMN-Minneapolis: 600 S 4th St - Minneapolis, MNNC-Charlotte: 1525 W Wt Harris Blvd - Charlotte, NCDisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, West Des Moines , Business Support Consultant 3 - Process Measurement Librarian - Strate, Professions , West Des Moines, Iowa

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