Business Support Consultant 3 - Process and Procedure Consultant

Company: Wells Fargo Bank
Location: West Des Moines
Posted on: February 15, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume when submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Corporate Risk helps all Wells Fargo businesses identify and manage risk. The team focuses on several key risk types, including conduct, credit, financial crimes, information security, interest rate, liquidity, market, model, operational, regulatory compliance, reputation, strategic, and technology risk. The group provides leadership, enhances communications, assists with problem identification and solutions, and shares best practices. In addition, the group provides an enterprise-wide view of risk, assists management and our Board of Directors in identifying and monitoring risks that may affect multiple lines of business, and takes appropriate action when business activities exceed the risk tolerance of the company. Conduct Management is the company's front line ethics and allegation management function, responsible for team member experience, end-to-end investigations, and enterprise platform management and reporting. We focus on team member feedback to drive operational excellence in our company's ethics program to ensure that team members are protected and feel comfortable raising concerns. The Business Excellence Team is responsible for establishing and maintaining the governance and operational infrastructure for Conduct Management and providing centralized support and services across the Conduct Management organization to meet our strategic priorities. This Business Support Consultant role will report to the leader of Conduct Management Procedures and is responsible for completing activities related to the development and maintenance of Conduct Management procedures. The role will consult with management, business partners, and subject matter experts regarding procedures that have significant complexity, scope, and impact. Key responsibilities include: Partnering with other Conduct Management leaders and consultants to implement and execute on an enterprise-wide future state operating approach for the team member allegation management process Revising current Conduct Management procedure documents to ensure alignment with the Allegation Management Policy/Procedures and future state processes, as well as creating new procedures which provide direction for handling allegations throughout the allegation lifecycle Assessing current state procedural needs for Conduct Management and developing strategies for timely completion Collaborating with subject matter experts to gain knowledge necessary to revise and develop accurate and relevant procedures which clearly lay out expectations Communicating significant procedure changes to users Evaluating current procedure effectiveness and simplifying language to ensure proper understanding Transitioning, maintaining, and managing all active Conduct Management procedure documents in the Policy Management System to create consistency Initiating, monitoring, and tracking a biennial certification of all Conduct Management procedures Reviewing corporate policy changes to ensure Conduct Management procedures are revised to align Reviewing access requests for Conduct Management procedure documents and granting when appropriate Providing insights and perspectives on cross-functional initiatives Recommending best practices and process efficiencies Required Qualifications 6+ years of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience Desired Qualifications Experience writing, editing, coordinating, and publishing documentation Experience developing improvement processes and implementation strategies Experience writing and editing internal communications and training-related materials in a corporate environment or financial institution Experience identifying inefficiencies, finding opportunities to streamline business processes, and implementing change Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment Experience building partnerships and consulting effectively with leadership Experience developing and executing communication strategies by collaborating with large, matrixed teams Ability to articulate complex concepts in a clear manner Excellent verbal, written, and interpersonal communication skills Ability to quickly learn business operations and processes Other Desired Qualifications Experience leading large scale procedure writing initiatives Experience with the Policy Management System Experience planning, writing, and revising procedures to support a business line and solve initiatives Experience identifying, analyzing, and understanding complex processes with ability to turn findings into strategic imperatives Experience in Financial Services Experience collaborating with executives, senior managers, and subject matter experts across Wells Fargo Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, West Des Moines , Business Support Consultant 3 - Process and Procedure Consultant, Professions , West Des Moines, Iowa