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Business Support Consultant 1 - SCRA COE Letters Coordinator

Company: Wells Fargo Bank
Location: West Des Moines
Posted on: February 15, 2020

Job Description:

Job Description Important Note: During the application process, ensure your contact information (email and phone number) is up to date and upload your current resume prior to submitting your application for consideration. To participate in some selection activities you will need to respond to an invitation. The invitation can be sent by both email and text message. In order to receive text message invitations, your profile must include a mobile phone number designated as Personal Cell or Cellular in the contact information of your application. At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We've built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. The SCRA Center of Excellence (COE) is seeking a candidate to join the Business Support Team as a letters coordinator. This role will provide support to the SCRA COE in a variety of ways, with areas of responsibility including: Full ownership of SCRA COE letters inventory, spanning multiple lines of business Responsible for creating new, modifying existing, and retiring obsolete letters Responsible for navigating a variety of letter workflow applications and processes Responsible for managing the letter certification process Responsible for maintaining consistency in content and compliance with all applicable letter guidelines across multiple lines of business Will coordinate letter activities with operations managers, subject matter experts, change management owners, and online procedure repository owners Will partner with management, compliance, and legal contacts Will coordinate with system and application owners as needed Responsible for letter content reviews and impact assessments driven by process, policy, regulatory/law, and other changes as needed May be designated as change reviewer for Home Lending SOR changes with potential SCRA process impact Responsible for proactively identifying potential risks when implementing change Required Qualifications 3+ year of experience in one or a combination of the following: administrative support, project management, implementation, business operations or strategic planning demonstrated through work or military experience Desired Qualifications Service Members Civil Relief Act (SCRA) experience Intermediate Microsoft Office skills Excellent verbal, written, and interpersonal communication skills Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members Experience building partnerships and consulting effectively with leadership Experience developing partnerships and collaborating with other business and functional areas Other Desired Qualifications Knowledge and understanding of creating and maintaining line of business letters Familiarity with Home Lending SCRA processes Knowledgeable on Home Lending servicing systems Salary Information The salary range displayed below is based on a Full-time 40 hour a week schedule. IA-West Des Moines: Min: $56,800 Mid: $80,000 SD-Sioux Falls: Min: $51,100 Mid: $72,000 TX-San Antonio: Min: $56,800 Mid: $80,000 Street Address IA-West Des Moines: 7000 Vista Drive - West Des Moines, IA SD-Sioux Falls: 301 E 58th Street North - Sioux Falls, SD TX-San Antonio: 4101 Wiseman Blvd - San Antonio, TX Disclaimer All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act. Relevant military experience is considered for veterans and transitioning service men and women. Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo Bank, West Des Moines , Business Support Consultant 1 - SCRA COE Letters Coordinator, Professions , West Des Moines, Iowa

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