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IT Support Services Specialist - Full Time

Company: Hy-Vee
Location: West Des Moines
Posted on: November 10, 2019

Job Description:

Support Services Specialist We're looking for geniuses. Dreamers. Inventors. Innovators. People with the will to get stuff done. Doers who'll rip an idea out of thin air. Make it a reality. Own it.And amaze their peers. Sound like you? Welcome home. We have openings in the Information Technology Department for a Support Services Specialist to be based out of the Technology & Innovation Center in Grimes, IA. The Support Services team is responsible for supporting software/hardware/network technologies in Hy-Vee's Retail sites including: All Retail Stores, Clinics, C-Stores, as well as some involvement with Corporate, Hy-Vee Construction and Midwest Heritage Bank offices. Some of the major solutions include: POS register systems, McKesson Rx systems, EFT, Retail Product Management functions, Ordering systems, peripheral devices and a variety of software used in our overall operations. This Support Services Specialist role will be on our Retail Support group and work with retail stores, leveraging internal and 3 rd party applications/hardware that help Hy-Vee achieve long-term business initiatives. The ideal candidate will excel at obtaining results in a fast paced environment, have excellent problem solving skills, and can connect technology to real-world business challenges. Provides high-level customer support of computers, printers, peripheral devices with an emphasis in backoffice retail software/hardware support. Maintains, analyzes and repairs associated hardware/software/network systems and devices. Analyzes, documents, and escalates calls to Analyst positions as appropriate. Perform occasional overnight/weekend/onsite/pager support and troubleshooting. Working in both team/individual environments to identifies common problems suggest solutions. One year or more of similar or related work experience needed. Technical skills/knowledge is preferred. About Hy-Vee, Inc. Hy-Vee, Inc. is an employee-owned corporation operating more than 260 retail stores across eight Midwestern states with sales of $10 billion annually. The supermarket chain is synonymous with quality, variety, convenience, healthy lifestyles, culinary expertise and superior customer service. Hy-Vee ranks in the Top 10 Most Trusted Brands and has been named one of America's Top 5 favorite grocery stores. The company's 80,000 employees provide "A Helpful Smile in Every Aisle" to customers every day. For more information you may contact Scott Wilkinson at (515) 267-2707 or swilkinson@hy-vee.com . The deadline for applying is Friday, November 15th at 12:00 noon . Visit https://innovate.hy-vee.com to apply and to learn about all the exciting things our IT organization does!

Requirements:

Hy-Vee

Keywords: Hy-Vee, West Des Moines , IT Support Services Specialist - Full Time, Other , West Des Moines, Iowa

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