Member Service Associate
Company: GreenState Credit Union
Location: West Des Moines
Posted on: September 13, 2019
GreenState, a progressive, growing company, is now taking
applications for a Full-time, Member Service Associate. This
position is responsible for acquiring, expanding, and enriching
member relationships, while providing service in an exceptional
manner. In this role you will cross-sell and provide credit union
products and services to new and existing members, with referrals
to appropriate departments when necessary. The successful candidate
will be an independent, outgoing individual who will constantly
strive to be number one.
GreenState is proud to offer a Bilingual Pay Program for qualifying
Pay range for this hourly position is $14.95 - $22.42 with a
monthly incentive opportunity and a progressive benefits
ResponsibilitiesPerforms essential duties and responsibilities in
the following areas which may include, but are not limited to those
listed and are subject to change:
Adheres to the Credit Union's core values and Service Standards in
carrying out GreenState's mission and vision.
Demonstrates a positive member service (internal and external)
focus at all times, using their name, and thanking them for their
business. The MUST philosophy:--- Make eye contact;--- Use their
name or acknowledge their presence;--- Smile!--- Thank them for
Acts as part of a cohesive team, demonstrating excellent
interpersonal skills and the ability to interact positively with
Ensures confidentiality of member account records and account
information. Request identification whenever necessary and provide
account information to only those members listed as primary or
Provides personalized, professional service to all members in an
exceptional manner, seeking out opportunities to exceed member
Makes weekly outbound service calls to members.
Performs any and all aspects of the FSR position as detailed in the
FSR Job Description. This includes the ability to accurately
balance a cash drawer on a daily basis and a firm understanding of
all credit union policies and procedures for cash handling, check
handling, and identification.
Builds member relationships by recognizing their financial needs
and meeting those needs with the appropriate GreenState product and
service, or referring them to the specialized department (Wealth
Management, Commercial, Mortgage, etc.) to be served.
Provides consistent follow through.
Services and promotes all credit union deposit products and
Utilizes appropriate resources to resolve routine and complex
member problems accurately, professionally, and in a timely
Participates in promotions, contests, blitzes, staff meetings,
calling efforts, and other departmental activities which support
Processes credit applications within the scope of Credit Union
lending guidelines and policies
Sells debt protection and other loan protection products
Possesses a thorough knowledge of all federal regulations and
procedures concerning deposit and consumer loan regulations.
Performs successful outbound sales calling to existing and
potential members and reviews loans and member files to develop and
place additional services. Answers incoming phone calls and assists
members with their requests
Keeps abreast of all credit union deposit product and procedure
Performs vault duties including cash ordering, balancing, drawer
audits, scheduling, and other duties as assigned.19. Plays a vital
role in enriching the community by participating in community
service organizations and/or Credit Union sponsored events on an
Must have at least one year of similar or related experience or six
months in an FSR role with knowledge of all credit union accounts
and products with proven ability to handle a wide variety of
functions quickly and accurately.
High energy and sales ability and interpersonal skills to represent
the credit union in a positive and professional manner during
Accuracy in the handling of cash and recording daily transactions
Exceptional member service skills including above average
listening, written, and verbal communication skills.
Ability to coordinate and prioritize work assignments and organize
work efficiently. Must demonstrate good time management skills to
meet established deadlines.
Accuracy and attention to detail.
Proficiency with related computer applications, spreadsheets, word
processing, and database applications.
Thorough knowledge of consumer loan policies, credit granting
criteria, interest rates and how they are computed, and required
documentation for each type of consumer loan and savings
Proven interviewing skills and techniques.
Must be self-motivated, exercise sound judgment, and be able to
Ability to use and understand written material.
Ability to perform basic math calculations.
Member account problem-solving skills.
Ability to develop and maintain positive and effective working
relationships with co-workers.
Ability to work with minimal direction and exercise sound
Reports to work punctually, works all scheduled hours, and works
overtime as necessitated by business demand
High school diploma or the equivalent (i.e. GED).
Must be bondable.
Must be registered pursuant to requirements of the S.A.F.E Act.
Keywords: GreenState Credit Union, West Des Moines , Member Service Associate, Other , West Des Moines, Iowa
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