WestDesMoinesRecruiter Since 2001
the smart solution for West Des Moines jobs

Member Service Associate

Company: GreenState Credit Union
Location: West Des Moines
Posted on: September 13, 2019

Job Description:

Overview
GreenState, a progressive, growing company, is now taking applications for a Full-time, Member Service Associate. This position is responsible for acquiring, expanding, and enriching member relationships, while providing service in an exceptional manner. In this role you will cross-sell and provide credit union products and services to new and existing members, with referrals to appropriate departments when necessary. The successful candidate will be an independent, outgoing individual who will constantly strive to be number one.

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.
Pay range for this hourly position is $14.95 - $22.42 with a monthly incentive opportunity and a progressive benefits package.
ResponsibilitiesPerforms essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:



  • Adheres to the Credit Union's core values and Service Standards in carrying out GreenState's mission and vision.


  • Demonstrates a positive member service (internal and external) focus at all times, using their name, and thanking them for their business. The MUST philosophy:--- Make eye contact;--- Use their name or acknowledge their presence;--- Smile!--- Thank them for their business.


  • Acts as part of a cohesive team, demonstrating excellent interpersonal skills and the ability to interact positively with other employees.


  • Ensures confidentiality of member account records and account information. Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.


  • Provides personalized, professional service to all members in an exceptional manner, seeking out opportunities to exceed member expectations.


  • Makes weekly outbound service calls to members.


  • Performs any and all aspects of the FSR position as detailed in the FSR Job Description. This includes the ability to accurately balance a cash drawer on a daily basis and a firm understanding of all credit union policies and procedures for cash handling, check handling, and identification.


  • Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service, or referring them to the specialized department (Wealth Management, Commercial, Mortgage, etc.) to be served.


  • Provides consistent follow through.


  • Services and promotes all credit union deposit products and services.


  • Utilizes appropriate resources to resolve routine and complex member problems accurately, professionally, and in a timely manner.


  • Participates in promotions, contests, blitzes, staff meetings, calling efforts, and other departmental activities which support team goals.


  • Processes credit applications within the scope of Credit Union lending guidelines and policies


  • Sells debt protection and other loan protection products


  • Possesses a thorough knowledge of all federal regulations and procedures concerning deposit and consumer loan regulations.


  • Performs successful outbound sales calling to existing and potential members and reviews loans and member files to develop and place additional services. Answers incoming phone calls and assists members with their requests


  • Keeps abreast of all credit union deposit product and procedure changes.


  • Performs vault duties including cash ordering, balancing, drawer audits, scheduling, and other duties as assigned.19. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events on an annual basis.

    Qualifications


  • Must have at least one year of similar or related experience or six months in an FSR role with knowledge of all credit union accounts and products with proven ability to handle a wide variety of functions quickly and accurately.


  • High energy and sales ability and interpersonal skills to represent the credit union in a positive and professional manner during member contact.


  • Accuracy in the handling of cash and recording daily transactions Exceptional member service skills including above average listening, written, and verbal communication skills.


  • Ability to coordinate and prioritize work assignments and organize work efficiently. Must demonstrate good time management skills to meet established deadlines.


  • Accuracy and attention to detail.


  • Proficiency with related computer applications, spreadsheets, word processing, and database applications.


  • Thorough knowledge of consumer loan policies, credit granting criteria, interest rates and how they are computed, and required documentation for each type of consumer loan and savings product.


  • Proven interviewing skills and techniques.


  • Must be self-motivated, exercise sound judgment, and be able to work independently


  • Ability to use and understand written material.


  • Ability to perform basic math calculations.


  • Member account problem-solving skills.


  • Ability to develop and maintain positive and effective working relationships with co-workers.


  • Ability to work with minimal direction and exercise sound judgment.


  • Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand


  • High school diploma or the equivalent (i.e. GED).


  • Must be bondable.


  • Must be registered pursuant to requirements of the S.A.F.E Act.

    PI113580122

Keywords: GreenState Credit Union, West Des Moines , Member Service Associate, Other , West Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Anesthesiologist
Description: Position Summary Ensuring the comfort and safety of members of the Air Force family is a top priority, especially when they need medical attention. Responsible for administering local and general anesthetics, (more...)
Company: U.S. Air Force
Location: Des Moines
Posted on: 09/20/2019

Flight Surgeon
Description: Position Summary Pilots, aircrew and special duty operators are exposed to extreme environments in air, space and battle. As an Air Force Flight Surgeon, you will serve as the primary care physician (more...)
Company: U.S. Air Force
Location: Des Moines
Posted on: 09/20/2019

Emergency Department Nurse
Description: Position Summary You earned the degree, now get the respect. Nurses are vital to quality patient care, and in the Air Force, they re treated that way. Our nurses are respected members of a team of (more...)
Company: U.S. Air Force
Location: Des Moines
Posted on: 09/20/2019


Aerospace & Operational Physiologist
Description: Position Summary It s crucial to ensure that Airmen possess the mental fortitude to accomplish their mission. Aerospace and Operational Physiologists train aircrews to handle everything from extreme (more...)
Company: U.S. Air Force
Location: Des Moines
Posted on: 09/20/2019

Center Medical Specialist - Nurse - RN - LPN (84691)
Description: Job Description:Grifols is a global healthcare company whose mission is to improve the health and well being of people. Our three divisions Bioscience, Diagnostic and Hospitaldevelop, produce and market (more...)
Company: Grifols
Location: Des Moines
Posted on: 09/20/2019

Full Scholarship for Nursing Students
Description: Position Summary There are a number of exciting graduate scholarship opportunities available to qualified applicants, including the Air Force Health Professions Scholarship Program
Company: U.S. Air Force
Location: Des Moines
Posted on: 09/20/2019

Clinical Social Worker
Description: Position Summary This isn t your average social work job. As a U.S. Air Force Clinical Social Worker, you ll have the important responsibility of supporting our nation s Airmen. These men and women (more...)
Company: U.S. Air Force
Location: Des Moines
Posted on: 09/20/2019

Women's Health Nurse Practitioner
Description: Position Summary Caring for female Airmen, spouses and daughters is a priority for the Air Force. Specializing in women s health needs, Women s Healthcare Nurse Practitioners deliver comprehensive (more...)
Company: U.S. Air Force
Location: Des Moines
Posted on: 09/20/2019

Full Scholarship for Physician Students
Description: Position Summary There are a number of exciting graduate scholarship opportunities available to qualified applicants, including the Air Force Health Professions Scholarship Program
Company: U.S. Air Force
Location: Des Moines
Posted on: 09/20/2019

Pharmacist
Description: Position Summary Providing our Airmen with proper healthcare doesn t stop once they leave the doctor s office. Primarily responsible for dispensing prescribed medications and helping patients understand (more...)
Company: U.S. Air Force
Location: Des Moines
Posted on: 09/20/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

West Des Moines RSS job feeds