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Customer Service Representative 2 / Home Mortgage Servicing Dept.

Company: Wells Fargo
Location: West Des Moines
Posted on: September 12, 2019

Job Description:

Job DescriptionAt Wells Fargo, we want to satisfy our customers financial needs and help them succeed financially. We re looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you ll feel valued and inspired to contribute your unique skills and experience. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent, and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed. Start a rewarding career with Wells Fargo today! As a Customer Service Representative 2 you will have exposure to a variety of responsibilities, people and experiences in a professional call center work environment - that's part of the fun! Imagine yourself working in a fast-paced call center where you will have the opportunity to provide outstanding service and make a difference in the lives of our Home Mortgage customers! Training start date: Tuesday 11/12/19Training schedule: 8am-5pm Monday-Friday for approx. 6-8 weeksShifts available: 6am-3pm, 7am-4pm, 8am-5pm, 9am-6pm, 10am-7pm, and/or 11am-8pm; Shifts will include a rotational 8am-2pm Saturday shift (Shifts will be assigned and are subject to change based on business needs) Duties may include: Responsible for taking inbound calls from home mortgage customers and placing outbound calls as needed Researching and resolving routine to moderately complex problems and inquiries Processing routine to complex customer transactions and account maintenance Offering or recommending products based on customer needs May generate reports and/or complete project work as neededWELLS FARGO OFFERS GREAT CAREER ADVANCEMENT OPPORTUNITIES! Progressive Career Path: Customer Service Rep 2, Customer Service Rep 3, Customer Service Rep 4, Customer Service Rep 5, Customer Service Team Lead, Supervisor, and Manager! Salary: Highly competitive salary! 401k: 6% company match! Paid Time Off: 18 days of Paid Time off PLUS 10 paid Holidays! SHARE Team Member Referral Program: Earn a $1,000 bonus for referring friends and family! Additional Benefits: Medical, Dental, Vision, Tuition Reimbursement, Free Parking, Cell Phone Discounts, and so much more! IMPORTANT INFORMATION: A PRE-EMPLOYMENT ASSESSMENT IS REQUIRED FOR THIS POSITION AFTER SUBMITTING YOUR APPLICATION, PLEASE MONITOR YOUR E-MAIL FOR FUTURE COMMUNICATIONS Once your application is received, Wells Fargo will make initial contact with you via e-mail Please ensure your contact information (e-mail address and phone number) is current in your Wells Fargo Jobs Profile If your contact information has changed, please update prior to applying to this position Based on the volume of applications received, this job posting may be removed prior to the indicated close date. If you do not apply prior to the closing of this posting, we encourage you to apply for other opportunities with Wells Fargo. This position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.Required Qualifications1+ year of experience interacting with customersDesired QualificationsAbility to effectively listen and elicit informationExcellent verbal, written, and interpersonal communication skillsBasic Microsoft Office skillsAbility to navigate multiple computer systems, applications, and utilize search tools to find informationAbility to troubleshoot common computer problemsOther Desired Qualifications Ability to follow policies, procedures, and regulations Ability to meet or exceed business goals and objectives, while fostering a team atmosphere Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues Ability to exercise independent judgment to identify and resolve problems Ability to work effectively in structured but flexible, adaptable and changing, call center environment Ability to execute in a fast paced, high demand, environment while balancing multiple priorities Ability to navigate multiple computer system windows, applications, and utilize search tools to find information Excellent verbal, written, and interpersonal communication skills Strong analytical skills with high attention to detail and accuracy Call center customer service experience in the financial services industry Experience with mortgage servicing account management Exposure to Wells Fargo mortgage servicing systems such as: CIV, Fidelity MSP, GEM, ICMP, and/or Mywork PortalJob ExpectationsMust be able to attend full duration of required training periodWillingness to work on-site at stated location on the job openingAbility to work nights, weekends, and/or holidays as needed or scheduledThis position requires compliance with all mortgage regulatory requirements and Wells Fargo's compliance policies related to these requirements including acceptable background check investigation results. Successful candidates must also meet ongoing regulatory requirements including additional screening and required reporting of certain incidents.Salary InformationThe salary range displayed below is based on a Full-time 40 hour a week schedule.IA-West Des Moines: Min: $31,200 Mid: $35,000Street AddressIA-West Des Moines: 800 S Jordan Creek Pkwy - West Des Moines, IADisclaimerAll offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.Relevant military experience is considered for veterans and transitioning service men and women.Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation. Associated topics: call center, call center representative, client, client service, intern, product support, service agent, service representative, technical assistant, telephone

Keywords: Wells Fargo, West Des Moines , Customer Service Representative 2 / Home Mortgage Servicing Dept., Other , West Des Moines, Iowa

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