Shared Call Center Representative
Company: Mass Markets
Location: West Des Moines
Posted on: September 9, 2019
SHARED CALL CENTER REPRESENTATIVE
Join the team and grow with us! Become a Shared Call Center
Representatives and improve customer experiences. Learn the latest
customer service techniques answering incoming calls and providing
support to only inbound customers. You will be shared between a set
number of projects taking only inbound service request. Some sales
will be required but customer service is the main priority.--
Full-Time or Part-Time. Inbound Only. Base + Bonuses.
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
For qualified candidates, there are always multiple options--to fit
your busy schedule and deliver--the work-life balance you want and
need. Work with our talent acquisition team to find the right
schedule for you.--Apply sooner rather than later, the best
schedules fill quickly.
Available Full-Time & Part-Time Shifts:
WHAT DOES A SHARED CALL CENTER REPRESENTATIVE DO?--
As a shared role, you are responsible for making each customers'
day. Understand their needs and provide a proper solution in a
timely manner. Learn new systems and technology to accurately
manage our clients' accounts. Practice your new customer service
techniques with every interaction.
Our Shared Call Center Representatives are responsible for the
- Respond to inbound customer service & sales requests
- Understand customer needs and provide solutions
- Improve our partners reputation with customers
- Learn new systems and customer service techniques
- Escalate customer dissatisfaction when necessary
- Increase first contact resolutions without escalation
In addition to becoming the best-in-the-business, you will need to
be confident, fully engaged, a team player, and dedicated. You are
also responsible for bringing a positive and enthusiastic outlook
to work each day!
WONDER IF YOU HAVE WHAT IT TAKES?
We provide all new employees with paid, world-class training.
Qualified candidates must be willing to learn new products,
processes, and technology. Candidates should be positive, driven,
and confident individuals that will represent the company and its
customers professionally. Experience in customer care, sales, or
phone-based roles is a plus but not required.--
Other Shared Call Center Representative Qualifications Include:
- High school diploma or equivalent; College Students, Interns,
and recent College Graduates are welcome
- Ability to learn contact center applications
- Must be proficient with basic PC skills
- Ability to multi-task in a fast-paced environment
- Highly reliable
- Minimum 18 years of age
Experienced and entry-level candidates are encouraged to apply.
Previous experience in retail, bartending, receptionist roles,
phone jobs, sales, purchasing, hospitality, collections, customer
service, food service, or office/administrative roles is preferred,
but not required since we train all new employees for the job.
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
Team members are not just employees, they are family! We also
believe hard work should pay off. Starting compensation includes a
base hourly wage commensurate with experience, an hourly attendance
bonus, and a weekly performance bonus.
Regular reviews and raises are awarded based on tenure and
performance. Earn generous paid time off as well as paid holiday's
and paid training opportunities. Regular daily, weekly, and monthly
incentives are part of the overall compensation.
TOTAL REWARDS BREAKDOWN
- Competitive Starting Compensation
- Weekly Bonus Opportunity
- Weekly Pay Cycles
- Paid Time-Off
- Daily, Week, and Quarterly Recognition
- Paid Holidays
- Daily Contest Payouts
- Company Debit Card (With Daily Cash Uploads)
- Full-Benefits (Medical, Dental, Vision, Life Insurance,
Retirement IRA, and more)
- Regular Raises and Career Progression
- Flexible Scheduling Options
- Employee Discount Program
- Advancement Opportunity and Ongoing Training
- Fun, Engaging Work Environment
- Cash and Prize Incentives
- Modern Work Environment
- Casual Dress Code
- And More...
All employees are eligible for MEC medical plans after 30 days and
group medical, dental and vision benefits after 90 days. Optional
Roth IRA retirement accounts, Term Life Insurance, and Whole Life
Insurance plans are available to all employees each open enrollment
MCI is the Parent Company for the following businesses: Gravis
Apps, Mass Markets, and OnBrand24. MCI acquires and operates
companies that provide tech-enabled BPO CX services, software
applications, and technology to mid-market & enterprise customers.
MCI is a multi-faceted tech-enabled business services supplier with
a synergetic product and services portfolio and an expert
leadership team. Our focus is on the development and delivery of
dynamic technology, human capital, and professional services.
MCI is proud to be an equal opportunity employer. We will not
discriminate against any applicant or employee on the basis of age,
race, color,--creed, religion,--sex, sexual orientation, gender,
gender identity or expression, medical condition, national origin,
ancestry, citizenship, marital status or civil partnership/union
status, physical or mental--disability, pregnancy, childbirth,
genetic information, military and veteran status, or any other
basis prohibited by applicable federal, state or local law. Mass
Markets will consider for employment qualified applicants with
criminal histories in a manner consistent with local and federal
Keywords: Mass Markets, West Des Moines , Shared Call Center Representative, Other , West Des Moines, Iowa
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