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Operational Risk Consultant 3

Company: Wells Fargo
Location: West Des Moines
Posted on: September 8, 2019

Job Description:

Job Description
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We are looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience.Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.Consumer Banking is an industry leader in supporting homeowners and consumers in addition to operating one of the most extensive banking franchises in the country. We serve mass market, affluent and small business customers; as well as provide home and personal lending. Our focus is on delivering an exceptional experience for our customers through financial advice and guidance coupled with providing the products and services that will help them realize their financial hopes and dreams. We have built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.The Enterprise Complaints Management Office (ECMO) plays an integral role in having an enterprise view of our customer concerns, identifying risks in a timely manner, providing enhanced reporting capabilities at the line of business and Enterprise levels, and delivering a variety of benefits to our business. This Office includes four main functions: Executive Complaint Operations, Data Analytics and Reporting, Operational Risk, and Complaints Shared Services. Together these teams focus on capturing, researching, and resolving customer dissatisfaction; executing deep root cause analysis; and proactively identifying continuous opportunities that are engineered to improve our customers' experience and drive out dissatisfaction.***Please note the posting duration may be shortened based on job seeker volume***Responsible for developing, implementing and monitoring a risk-based program to identify, assess and mitigate any operational risk that arises from inadequate or failed internal processes, people, systems or external events, while maintaining a balance between risk mitigation and operational efficiency. May provide oversight to an operational risk program. Works with assigned business units and provides operational risk expertise and consulting for projects and initiatives with moderate to high risk. May provide senior-level support for systems security-related issues. Develops testing strategies and methodologies; evaluates the adequacy and effectiveness of policies, procedures, processes, systems and internal controls; analyzes business and/or systems changes to determine impact; identifies and assesses operational risk issues and assigns risk ratings consistent with established policy standards. Consults with business to develop corrective action plans and effectivelyManage change. Identifies training opportunities; may design/coordinate the development of training materials and delivers training. Reports findings and drafts recommendations to mitigate risk to operational risk and business line management. Coordinates production of periodic operational risk performance reports for senior management, including trend analysis and recommended strategies.Duties also include:--- Conducting timely pre-response operational risk reviews on high risk complaints for the Complaints Executive Office. The reviews include ensuring (1) sufficient research and documentation, (2) appropriateness of resolution, review of response letter or verbal response, (3) assessing appropriateness of select taxonomy elements and (4) determining if there is potential for remediation and related regulations that need to be flagged on the complaint case.

Required Qualifications

  • 2+ years of experience in compliance, operational risk management (includes audit, legal, credit risk, market risk, or the management of a process or business with accountability for compliance or operational risk), or a combination of both
  • 2+ years of experience in one or a combination of the following: additional compliance, additional operational risk management, IT systems security, business process management or financial services industry experience; or a BS/BA degree or higher in business or a related field

    Desired Qualifications
    • Intermediate Microsoft Office skills
    • Excellent verbal, written, and interpersonal communication skills
    • Strong analytical skills with high attention to detail and accuracy
    • Ability to interact with all levels of an organization
    • Regional banking experience
    • Knowledge and understanding of sales and service processes and procedures; preferably for Wells Fargo Community Bank and Regional Bank Line of Business
    • Experience assessing and meeting the needs of customers and solving customer problems
    • Ability to work independently
    • Ability to work with limited supervision
    • Knowledge and understanding of risk management
    • Knowledge and understanding of Regulatory Risk and Compliance policies and programs

      Other Desired Qualifications
      ---Experience in quality assurance, operational risk, or compliance roles----- Experience working with customer complaints-----Strong analytical and critical thinking skills to determine root cause and make recommendations to prevent further issues---Knowledge of company policies, procedures, legal and relative federal regulatory requirements---Demonstrated ability to prioritize and deliver quality work under tight time lines---Beyond experience, the right personal style and attitude are critical to the success in this role



      Salary Information
      The salary range displayed below is based on a Full-time 40 hour a week schedule.

      IA-West Des Moines: Min: $62,100 Mid: $87,400


      Disclaimer

      All offers for employment with Wells Fargo are contingent upon the candidate having successfully completed a criminal background check. Wells Fargo will consider qualified candidates with criminal histories in a manner consistent with the requirements of applicable local, state and Federal law, including Section 19 of the Federal Deposit Insurance Act.

      Relevant military experience is considered for veterans and transitioning service men and women.
      Wells Fargo is an Affirmative Action and Equal Opportunity Employer, Minority/Female/Disabled/Veteran/Gender Identity/Sexual Orientation.

Keywords: Wells Fargo, West Des Moines , Operational Risk Consultant 3, Other , West Des Moines, Iowa

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