WestDesMoinesRecruiter Since 2001
the smart solution for West Des Moines jobs

Bilingual Call Center Representative

Company: Mass Markets
Location: West Des Moines
Posted on: September 8, 2019

Job Description:

POSITION OVERVIEWBILINGUAL CALL CENTER PROFESSIONALStart a career and grow with our growing team! We need Bilingual Contact Center Representatives to support the sales process and improve customer experience. Learn the latest customer service and selling techniques while raising customer satisfaction with new products and services.--Professionally represent some of the largest, most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable.----Fluent Spanish and English is required. --W. Des Moines, IA 50266 Customer Service/Account Management, Part-Time and Full-Time, Base + Bonuses.--SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options--to fit your busy schedule and deliver--the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you.--Apply sooner rather than later, the best schedules fill quickly.--POSITION RESPONSIBILITIESWHAT DOES A BILINGUAL CALL CENTER PROFESSIONAL DO?--Resolve customer inquiries, increasing customer satisfaction and driving sales growth. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent.--Our Bilingual Call Center Professional are responsible for the following: Listen to customers, understand their needs, and resolve customer issues Utilize systems and technology to complete account management tasks Recognize sales opportunity and apply sales skills to upgrade Explain and position the products and processes with customers Appropriately escalate customer dissatisfaction with managerial team Ensure first call resolution through problems solving and effective call handling--CANDIDATE QUALIFICATIONSWONDER IF YOU ARE A GOOD FIT?--Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role.-- Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives.--You will--learn to--be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day. ----Other Bilingual Contact Center Professional Qualifications Include: Fluent in both Spanish and English Highly reliable, willing to learn and aquire new skills Enjoy talking to people, helping them resolve their frustrations Motivated by lucrative bonus plans and daily contests Exhibit professional communication and customer service skills High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome Ability to learn customer service software applications Must be proficient with basic PC skills Ability to multi-task in a fast paced environment Minimum 18 years of ageExperienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.--COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.--Employees earn generous paid time off as well as paid holiday's and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV's, trips, tickets, and even cars.--All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period.--TOTAL REWARDS BREAKDOWN Competitive Starting Compensation Weekly Bonus Opportunity Weekly Pay Cycles Paid Time-Off Daily, Week, and Quarterly Recognition Paid Holidays Daily Contest Payouts Company Debit Card (With Daily Cash Uploads) Full-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more) Regular Raises and Career Progression Flexible Scheduling Options Employee Discount Program Advancement Opportunity and Ongoing Training Fun, Engaging Work Environment Cash and Prize Incentives Modern Work Environment Casual Dress Code And More...--ABOUT USMASS MARKETSMass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.--Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color,--creed, religion,--sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental--disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.--ABOUT MCIMCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services.

Keywords: Mass Markets, West Des Moines , Bilingual Call Center Representative, Other , West Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Clinical Education Specialist -Nursing Education- FT 1.0 (Med Surg/Telemetry)
Description: Position Type: Regular Scheduled Hours per 2 week Pay Period: 80 Primary Location: IA gt DES MOINES gt MERCY MEDICAL CENTER GENERAL SUMMARY : Responsible for nursing program/course development (more...)
Company: Mercy Medical Center
Location: Des Moines
Posted on: 09/17/2019

CDL-A Company Drivers - Des Moines IA
Description: Seeking CDL-A Company Drivers out of Des Moines, IA br / br / 3,000 Sign-on Bonus br / br / Founded in 1945, this logistics company has evolved from a single-truck operation to one that serves (more...)
Company:
Location: Des Moines
Posted on: 09/17/2019

Petroleum Supply Specialist (92F)
Description: 92F Petroleum Supply Specialist Job ID: 1103297 Job Views: 114 Location: WATERLOO, Iowa, United States ZIP Code: 50703 Job Category: Supply and Logistics Posted: 09.04.2019 Age Requirements: Must (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 09/17/2019


CDL A Dedicated Truck Driver
Description: USA Truck Dedicated Services Division is growing and expanding and now is the time to join
Company: USA Truck
Location: Ames
Posted on: 09/17/2019

Aircraft Pneudraulics Repairer (15H)
Description: 15H Aircraft Pneudraulics Repairer Job ID: 1103288 Job Views: 173 Location: WATERLOO, Iowa, United States ZIP Code: 50703 Job Category: Aviation Posted: 09.04.2019 Age Requirements: Must be between (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 09/17/2019

Light-Wheel Vehicle Mechanic (91B)
Description: 91B Light-Wheel Vehicle Mechanic Job ID: 1103294 Job Views: 119 Location: WATERLOO, Iowa, United States ZIP Code: 50703 Job Category: Mechanic and Maintenance Posted: 09.04.2019 Age Requirements: (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 09/17/2019

CDL A Dedicated Truck Driver
Description: USA Truck Dedicated Services Division is growing and expanding and now is the time to join
Company: USA Truck
Location: Waterloo
Posted on: 09/17/2019

Get New Installing/Repairing Window Work Today - Preview Leads In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Des Moines
Posted on: 09/17/2019

Graduates - Teach English In China. Free Flights
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Des Moines
Posted on: 09/17/2019

ESL Teacher Jobs In China - 60 Cities. BA/BSc Req.
Description: About EF English First EF English First is the world's leading privately owned education company. Founded in 1965, EF operates in over 50 countries around the world. We have vacancies for english teaching (more...)
Company: EF English First
Location: Des Moines
Posted on: 09/17/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

West Des Moines RSS job feeds