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Clothing Clerk

Company: Hy-Vee
Location: Des Moines
Posted on: August 24, 2019

Job Description:

Save Skills - Basic Math - Copywriting - Customer Service Benefits - Flexible Schedule Job Title: Clothing Clerk FLSA: Non-Exempt Department: General Merchandise Revision Date: 03/2016 General Function This individual needs to greet customers as they walk in and offer assistance in selecting apparel and accessories, while promoting sales through positive customer service efforts. Reporting Relations Accountable and Reports to: Store Director, Assistant Store Director; Managers GM, Store Operations, GM Manager, Clothing Manager Direct Reports: None Primary Duties and Responsibilities Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store Makes an effort to learn customers' names and to ress them by name whenever possible Assists customers by: escorting them to the products they're looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience 4. Answers the telephone promptly and provides friendly, helpful service to customers who call 5. Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment 6. Understands and practices proper sanitation procedures and ensures the work area is always clean and neat, removing trash in a timely manner 7. Rotates, faces, and replenishes merchandise and ensures highest quality standards are met 8. Anticipates product needs for the department on a daily basis 9. Reviews department status for cleanliness, product quality and quantity 10. Checks in product, puts product away, and may review invoices 11. Runs the department registers and receives payment, makes change, etc., where applicable 12. Assists with inventory as requested 13. Maintains displays in the department and throughout the store 14. Maintains strict adherence to department and company guidelines related to personal hygiene and dress 15. Adheres to company policies and individual store guidelines 16. Tags product with pricing 17. Performs other job related duties and special projects as required 18. Assists in other areas of store as needed 19. Reports to work when scheduled and on time Education and Experience No specific education requirement; Prefer a combination of experience and education Knowledge, Skills, Abilities and Worker Characteristics Basic math skills are required Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction Exceptional customer service skills Excellent listening and oral communication skills Flexible work schedule, open to longer hours and some holiday/weekend scheduling Working Conditions This is a fast paced work environment with significant juggling of duties; Usually on your feet for the entire shift, and sometimes required to climb lers and step stools Equipment Used to Perform Job Computer, video terminal, Visa credit card machine, compactor, power jacks, two-wheeler, clothing racks Physical Requirements Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions Contacts Has daily contact with customers and with the general public Confidentiality Has access to confidential information including sales and pricing

Keywords: Hy-Vee, West Des Moines , Clothing Clerk, Other , Des Moines, Iowa

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