WestDesMoinesRecruiter Since 2001
the smart solution for West Des Moines jobs

Total Care Specialist, Residential

Company: Mediacom
Location: West Des Moines
Posted on: August 11, 2019

Job Description:

General Responsibilities: Qualified candidates will work to primarily answer residential repeat/escalated customer billing issues, repeat/escalated connectivity issues for all products (video, HSD, Phone), priority call queues, office of the president calls, new customer and appointment calls. This position will also support general billing, repair, and high speed data calls as necessary. This is an empowered universal agent position with expertise in all residential products and services and possesses the drive and ability to provide the highest level of customer service and support on complex problems. Specific Responsibilities: Answer inbound customer calls pertaining to repeat and escalated calls (billing and repair), VIP, and office of the president calls. Provide prompt one calls resolution of billing questions or service interruptions through appropriate troubleshooting, product knowledge, and mastery of policies and procedures. Contact field support or the necessary level of field management to ensure resolution to repeat issues and ensure prompt issue resolution. Continually maintain a working knowledge of all residential products, services and promotions. Responsible for improving customer relations through professional and courtesy one call resolution Offer alternate product or service solutions where appropriate to support the customer's needs Must be able maintain the highest level of performance with regards to department scorecard standards. May be required to work in one or multiple call queues Perform other duties as assigned by management Special Job Requirements: Availability to work a flexible schedule which includes days, evenings, weekends and holiday hours. Over-time may be required during periods of high call volume Performance based merit environment that includes call performance statistics and sales opportunities Preferred Experience/Skills: 3 yearswork experience in customer service or technical support role. Associates/Bachelors Degree preferred. Demonstrated mastery of Mediacom CSR/Tier Positions, Lead CSR, Total Care required 1 years experience in Customer Sales & Service Representative IV role. Successful completion of Mediacom technical support training programs, or equivalent experience working in a technical support or customer service environment Proficiency in operating a computer using a Windows based environment including MS Internet Explorer and MS Office. Must be able to work under strict guidelines, and in a fast paced customer support environment Must have strong analytical thinking skills Strong organizational skills including the ability to manage multiple tasks Must maintain a professional manner and "customer centric" focus Strong verbal and written communication skills For internal applicants, demonstrated 12 month successful support of residential lines of business, and Scorecard metrics Keywords:Total Care, Customer Service, Call Center

Keywords: Mediacom, West Des Moines , Total Care Specialist, Residential, Other , West Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Travel Nurse - RN PACU Pre / Post Anesthesia Care
Description: Travel Nurses Needed - Surgical ServicesMassachusetts Travel RN Nursing JobsPACU Pre-Op / Post-Op Recovery RoomPost Anesthesia Care Unit Registerd NursePost Anesthesia CareHCEN has numerous request for (more...)
Company: HealthCare Travelers (Nursing)
Location: Ames
Posted on: 08/20/2019

Multimedia Designer
Description: Summary br br FGL Holdings-the F G family of insurance companies-is committed to helping Americans prepare for and live comfortably in their retirement. Through its subsidiaries, F G is a leading (more...)
Company: F&G
Location: Des Moines
Posted on: 08/20/2019

BBB Recommended work at home - Two positions available
Description: We are currently interviewing people TODAY to fill at home positions. Our Health Benefits company is recommended by and has an A rating with the Better Business Bureau. To request an interview today, (more...)
Company: Myownhomecareer
Location: Des Moines
Posted on: 08/20/2019

Appointment Setting Work from Home
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique
Company: TeleReach Corporate
Location: Des Moines
Posted on: 08/20/2019

FT CMA 7:30-3:30 & Every Other Weekend - Wesley Acres
Description: br br Job Title br br br FT CMA 7:30-3:30 Every Other Weekend - Wesley Acres br br br br br Organizational Unit br br br WesleyLife - Wesley Acres - Nursing Services/Health (more...)
Company: Wesley Life
Location: Des Moines
Posted on: 08/20/2019

Guest Environment Expert - Des Moines Marriott Downtown - (19095408)
Description: Here's To Your Journey with Marriott Hotels Resorts Suites Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.Marriott Hotels, Marriott Internationals flagship brand (more...)
Company: Marriott International, Inc.
Location: Ames
Posted on: 08/20/2019

Product Development Specialist position - Military Veterans Preferred
Description: Product Development Specialist employees maintains, troubleshooting, repairs and operates hydraulic, pneumatic, mechanical, instrumentation, and electrical systems and equipment in a team environment (more...)
Company: John Deere
Location: Waterloo
Posted on: 08/20/2019

Patient Access Specialist
Description: Position: Patient Access Specialist Department: Patient Registration Status:
Company: Broadlawns Medical Center
Location: Des Moines
Posted on: 08/20/2019

Work From Home Transcriber - Law Enforcement Audios
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Ames
Posted on: 08/20/2019

Bid On Local Painting Jobs - Reach New Customers In Your Area
Description: Over 25 million homeowners have trusted HomeAdvisor 1800Contractor to help them find quality professionals with the expertise to turn their home improvement
Company: HomeAdvisor
Location: Ames
Posted on: 08/20/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

West Des Moines RSS job feeds