WestDesMoinesRecruiter Since 2001
the smart solution for West Des Moines jobs

Trouble Call Resolution Group, Associate

Company: Mediacom
Location: West Des Moines
Posted on: August 11, 2019

Job Description:

General Responsibilities: The Trouble Call Resolution Associate plays a very important role and will interact with customers and internal technicians. You will contact customers, prior to sending a physical technician, and work to resolve a problem to the customer's satisfaction. This will save both the customer and Mediacom time and money. Additional responsibilities include: identifying repeat trouble calls caused by improper diagnosis by both call center agents and/or field technicians that may lead to a poor customer experience. Strong customer service and problem solving skills are vital in this role. Specific Responsibilities: Responsible for identifying, reporting and auditing open trouble calls placed by Customer Care agents to ensure accuracy to reduce expenses associated with incorrectly diagnosed problems or system related issues affecting multiple customers. Audit near real-time trouble calls entered into CSG/Arris Confirm agents findings by reviewing tools like ServAssure and Maxion Identify and report training opportunities via internal reporting processes Contact customers and troubleshoot misdiagnosis issues to resolution Interface with Vendors on product failures and/or reoccurring performance issues Preferred/Experience Skills: Experienced with Mediacom's billing and scheduling application (CSG) Familiar with Maestro and the DAC in terms of provisioning (HIT's, INT's and Walled Garden) Ability to multi-task with limited supervision Good communication skills are required Ability to work flexible hours, including evenings, weekends, holidays and overtime as required Knowledge of Microsoft Office suite a plus Ability to work required days and hours Keywords: Customer Service, Technical Support, Technician

Keywords: Mediacom, West Des Moines , Trouble Call Resolution Group, Associate, Other , West Des Moines, Iowa

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Other Jobs

Work From Home Transcriber - Law Enforcement Audios
Description: Net Transcripts is looking for many vendors / independent contractors who have experience transcribing audio content of criminal investigations, court proceedings, law enforcement interviews, jail calls, (more...)
Company: Net Transcripts
Location: Ames
Posted on: 08/20/2019

89B Ammunition Specialist
Description: 89B Ammunition Specialist br br Job ID: 1094825 br br Job Views: 12 br br Location: WATERLOO, Iowa, United States br br ZIP Code: 50703 br br Job Category: Munitions br br Posted: (more...)
Company: Army National Guard
Location: Waterloo
Posted on: 08/20/2019

FT CMA 7:30-3:30 & Every Other Weekend - Wesley Acres
Description: br br Job Title br br br FT CMA 7:30-3:30 Every Other Weekend - Wesley Acres br br br br br Organizational Unit br br br WesleyLife - Wesley Acres - Nursing Services/Health (more...)
Company: Wesley Life
Location: Des Moines
Posted on: 08/20/2019

Produce Clerk - Part Time
Description: Job Title: Produce Clerk FLSA: Non-Exempt br br Department: Produce br br General Function: br br Provides prompt, efficient and friendly customer service. Handles food in a safe manner and (more...)
Company: Hy-Vee
Location: Ames
Posted on: 08/20/2019

Virtual Recruiter - Work From Home
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Des Moines
Posted on: 08/20/2019

Travel Nurse - RN PACU Pre / Post Anesthesia Care
Description: Travel Nurses Needed - Surgical ServicesMassachusetts Travel RN Nursing JobsPACU Pre-Op / Post-Op Recovery RoomPost Anesthesia Care Unit Registerd NursePost Anesthesia CareHCEN has numerous request for (more...)
Company: HealthCare Travelers (Nursing)
Location: Ames
Posted on: 08/20/2019

BBB Recommended work at home - Two positions available
Description: We are currently interviewing people TODAY to fill at home positions. Our Health Benefits company is recommended by and has an A rating with the Better Business Bureau. To request an interview today, (more...)
Company: Myownhomecareer
Location: Des Moines
Posted on: 08/20/2019

Unit Clerk, Family Birthing Center
Description: Position: Unit Clerk Department: Family Birthing Center Status: Part Time 20 hours/week
Company: Broadlawns Medical Center
Location: Des Moines
Posted on: 08/20/2019

Part Time Event Specialist
Description: Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)
Company: Advantage Solutions
Location: Des Moines
Posted on: 08/20/2019

Do you want to work from home?
Description: Are you looking to work from home and spend more time with your family and be there when they need you the most I personally started my search for an opportunity to work from home back in January 2008. (more...)
Company: Professional Home Career Advantage
Location: Des Moines
Posted on: 08/20/2019

Log In or Create An Account

Get the latest Iowa jobs by following @recnetIA on Twitter!

West Des Moines RSS job feeds