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CALL CENTER REP - FLEXIBLE SCHEDULES

Company: Mass Markets
Location: West Des Moines
Posted on: August 9, 2019

Job Description:

CALL CENTER PROFESSIONALStart your career on our growing team! We need Call Center Professionals to help us manage the customers experience and create sales opportunities when possible. Support customers through the entire sales process, learning customer service and selling methodology as you answer incoming calls. Experienced or entry-level candidates should be willing to learn on the job, have excellent communication skills, and be highly reliable.SCHEDULENEED A SCHEDULE THAT WORKS WITH YOUR LIFE?For qualified candidates, there are always multiple options to fit your busy schedule and deliver the work-life balance you want and need. Work with our talent acquisition team to find the right schedule for you. Apply sooner rather than later, the best schedules fill quickly.POSITION RESPONSIBILITIESWHAT IS A CALL CENTER PROFESSIONAL?You are responsible for receiving customer service requests using the latest contact center technology and customer experience strategy. As a highly trained expert on products, technology, and business process you will work on behalf of some of the most recognized brands in the world. This role requires you to interact with hundreds of customers each week, resolving support issues and ensuring best in class customer support.Our Call Center Professionals are responsible for the following tasks:Support customers, handle requests, provide solutionsThoroughly learn the client s products and servicesMaintain existing client relationships with professionalismUtilize systems and technology to complete account managementEscalate customer dissatisfaction when necessaryResolve issues empathetically within the first interactionIn addition to becoming the best-in-the-business, you will need to be confident, fully engaged, a team player, and dedicated. You are also responsible for every customer interaction, bringing a positive and enthusiastic outlook to work each day.CANDIDATE QUALIFICATIONSWONDER IF YOU HAVE WHAT IT TAKES?OnBrand24 provides all new employees with paid, world-class training. Qualified candidates will be willing to learn new products, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally. Experience in customer care, sales, or phone-based roles is a plus but not required.Other Call Center Professional Qualifications Include:High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcomeAbility to learn customer service software applicationsMust be proficient with basic PC skillsAbility to multi-task in a fast paced environmentHighly reliableMinimum 18 years of ageExperienced and entry-level candidates are encouraged to apply. Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.COMPENSATION DETAILSWANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees, they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.Employees earn generous paid time off as well as paid holiday s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars.TOTAL REWARDS BREAKDOWNCompetitive Starting CompensationPaid Time-OffDaily, Weekly, and Quarterly RecognitionPaid HolidaysFull-Benefits (Medical, Dental, Vision, Life Insurance, Retirement IRA, and more)Regular Raises and Career ProgressionFlexible Scheduling OptionsEmployee Discount ProgramAdvancement Opportunity and Ongoing TrainingFun, Engaging Work EnvironmentModern Work EnvironmentCasual Dress CodeAnd More...All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance, and Whole Life Insurance plans are available to all employees each open enrollment period. Associated topics: associate, call center, call center associate, client, customer care associate, customer care representative, customer service representative, product support, service representative, technical support Associated topics: associate, call center, call center associate, client, customer care associate, customer care representative, customer service representative, product support, service representative, technical support Associated topics: associate, call center, call center associate, client, customer care associate, customer care representative, customer service representative, product support, service representative, technical support

Keywords: Mass Markets, West Des Moines , CALL CENTER REP - FLEXIBLE SCHEDULES, Other , West Des Moines, Iowa

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