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CALL CENTER REPRESENTATIVE - Entry-Level

Company: Mass Markets
Location: West Des Moines
Posted on: July 7, 2019

Job Description:

Join our rapidly expanding team and start a career or grow your skillsets. We are hiring Call Center Representatives to support the sales process and improve customer service. You will professionally represent some of the largest, most recognizable brands in the world. Entry-level or experienced candidates should have excellent communication skills, willing to learn on the job, and be highly reliable. Both full-time and part-time positions are available.

This position is located in W. Des Moines, IA 50266.

SCHEDULE
NEED A SCHEDULE THAT WORKS WITH YOUR LIFE?
Mass Markets is able to offer a wide range of full-time and part-time scheduling options for qualified candidates. There are multiple shifts and weekly work hour variations available to our team members. Please ask a Talent Acquisition Specialist about the different types of creative scheduling options that are available at your location. Whether you are a busy parent, student, or just want control of your work life balance, flexible, customized scheduling is one of the perks of working at Mass Markets. Apply sooner rather than later, the best schedules fill quickly.

SHIFT TYPES AVAILABLE
Full-Time Day Shift Part-Time Day Shift Mid-Shift (Afternoon-Evening)
Full-Time Early Bird Shift (Very Early Morning) Part-Time Evening Shift Weekend Warrior Shift (Sat./Sun.)
4X10 Shift (10 Hours a Day for 4 Days) Full-Time Every Other Day Part-Time Every Other Day
Full-Time 3 Weeks On, 1 Week Off Part-Time, 2 Days On, 2 Days Off And More...

POSITION RESPONSIBILITIES
WHAT DOES A CALL CENTER REPRESENTATIVE DO?
Answer inbound calls or make outbound calls, resolving customer inquiries and increasing customer satisfaction. Learn our customer experience methodology and state-of-the-art contact center technology. Develop your abilities and grow with our team, interacting with hundreds of customers each week. Professionally manage a variety of accounts, taking inbound requests and making outbound calls. Become a brand ambassador for one of the many larger, recognizable partners we represent.

Our entry-level Call Center Representatives are repsonsible for the following tasks:
Listen to customers, understand their needs, and resolve customer issues
Utilize systems and technology to complete account management tasks
Recognize sales opportunity and apply sales skills to upgrade
Explain and position the products and processes with customers
Appropriately escalate customer dissatisfaction with managerial team
Ensure first call resolution through problems solving and effective call handling

CANDIDATE QUALIFICATIONS
WONDER IF YOU ARE A GOOD FIT?
Mass Markets provides all new employees with a paid world class training so all positive, driven and confident applicants will be considered for the role. Ideal candidates for this position are highly motivated, energetic and dedicated. Having fun and interacting with all different levels of the team is part of the job and hard work pays off with recognition, bonus and contest incentives. You will learn to be a confident, fully engaged, team player, and will need to be dedicated to bringing a positive & enthusiastic outlook to work each day.

Other Call Center Representative Qualifications Include:
Highly reliable, willing to learn and acquire new skills
Enjoy talking to people, helping them resolve their frustrations
Motivated by lucrative bonus plans and daily contests
Exhibit professional communication and customer service skills
High school diploma or equivalent; College Students, Interns, and recent College Graduates are welcome
Ability to learn customer service software applications
Must be proficient with basic PC skills
Ability to multi-task in a fast-paced environment
Minimum 18 years of age
Previous experience in retail, bartending, receptionist roles, phone jobs, sales, purchasing, hospitality, collections, customer service, food service, or office/administrative roles is preferred, but not required since we train all new employees for the job.

COMPENSATION DETAILS
WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION?
At Mass Markets we believe that hard work should pay off, so we make sure that our compensation and total rewards are exceptional. Our people are not just employees; they are our most important resource! Standard starting compensation includes a base hourly wage commensurate with experience, an hourly attendance bonus, and a weekly performance bonus. Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Employees earn generous paid time off as well as paid holiday s and paid training opportunities. Regular daily, weekly and monthly incentives are part of the overall compensation our team members enjoy and include cash uploads to company issued Visa card, prizes such as computers, tablets, phones, TV s, trips, tickets, and even cars.

All employees are eligible for MEC medical plans after 30 days and group medical, dental and vision benefits after 90 days. Optional Roth IRA retirement accounts, Term Life Insurance and Whole Life Insurance plans are available to all employees each open enrollment period.

Total Rewards Breakdown
Competitive Starting Compensation Weekly Bonus Opportunity Daily Contest Payouts
Weekly Pay Cycles Paid Time-Off Full-Benefits (Medical, Dental, Vision)
Multiple Job Types to Choose From Growing Company with Fortune 50 Clients Paid New Hire and Continuous Improvement Training
Daily, Week, and Quarterly Recognition Company Debit Card (With Daily Cash Uploads) Paid Holidays
Retirement IRA Options Guaranteed Issue Term Life Insurance Whole Life Insurance Investment Options
Regular Raises and Career Progression Flexible Scheduling Options Employee Development and Advancement Programs
Employee Discount Program Fun, Engaging Work Environment Cash and Prize Incentives
Modern Work Environment Casual Dress Code Relocation Potential

ABOUT US
MASS MARKETS
Mass Markets, an MCI Company, is a world leader in advanced, tech-enabled B2B, B2C and H2H contact center telesales, customer care and digital services. With a culture built on customer experience, we are committed to excellent customer interactions that create value for our clients. Since 2003, Mass Markets has delivered innovative, high-impact, agile, scalable, and compliant business process outsourcing services with superior quality and performance. People-powered and tech-enabled, we SAVE, SELL and SERVICE across the customer life-cycle; we SOLVE complex people, process, and technology challenges.

Mass Markets is proud to be an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of age, race, color, creed, religion, sex, sexual orientation, gender, gender identity or expression, medical condition, national origin, ancestry, citizenship, marital status or civil partnership/union status, physical or mental disability, pregnancy, childbirth, genetic information, military and veteran status, or any other basis prohibited by applicable federal, state or local law. Mass Markets will consider for employment qualified applicants with criminal histories in a manner consistent with local and federal requirements.

ABOUT MCI
MCI is the Parent Company for the following businesses: Gravis Apps, Mass Markets, and OnBrand24. MCI acquires and operates companies that provide tech-enabled BPO CX services, software applications, and technology to mid-market & enterprise customers. MCI is a multi-faceted tech-enabled business services supplier with a synergetic product and services portfolio and an expert leadership team. Our focus is on the development and delivery of dynamic technology, human capital, and professional services. Associated topics: agent, client, coordinator, csr, customer care representative, intern, service, service specialist, technical support, telephone service representative

Keywords: Mass Markets, West Des Moines , CALL CENTER REPRESENTATIVE - Entry-Level, Other , West Des Moines, Iowa

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