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Help Desk

Company: Paragon IT Professionals
Location: West Des Moines
Posted on: April 10, 2019

Job Description:

Paragon is looking for Help Desk resources! Duties Accept requests from staff that are experiencing problems with their computer devices, hardware, software, and printers. Work with Active Directory, monitor and work the Incident Management queue and update the request. This includes receiving, prioritizing, documenting, and actively resolving customer requests. Provide prompt quality customer service for resolving, installing, configuring, diagnosing, repairing, and maintaining IT assets for our staff as well as providing in-person, hands-on assistance when required. Provide resolution or customer feedback within the publish SLA times for each request. Experience with troubleshooting Active Directory HardwareSoftware Desktop Support Customer Service QUALIFICATIONS Associates Degree preferred in the field of Computer Science. Microsoft or other technical certifications are desirable and are considered a plus 1 to 3 years of experience in a Technical Support environment Must be task oriented and able to work directly with staff without direct supervision PC hardware and software problem resolution skills Proficient in Microsoft Office applications Knowledge of Windows Operating Systems, networking protocols, hardware and software installations and repairs Excellent verbal and written communication skills Professional telephone demeanor and excellent listening skills Ability to maintain a high-level understanding of the network infrastructure, how apps function within it, and how these apps work and interact with other systems. Ability to work with various personality types and effectively with individuals at all levels of the organization Strong attention to detail, analytical skills and excellent customer service orientation Ability to work independently with a team setting and also on a geographically-dispersed team. Ability to analyze and troubleshoot technical service issues in order to provide appropriate turn around Ability to work in a high performance, fast-paced environment, while meeting required turnaround time standards Ability to independently research issues related to desktop computing and apply solutions to production problems Ability to understand the workstation cabling schemes of the site and how to troubleshoot potential cablingconnectivity problems

Keywords: Paragon IT Professionals, West Des Moines , Help Desk, Other , West Des Moines, Iowa

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