Quality Assurance Administrator- Bilingual
Company: Strategic Staffing Solutions
Location: West Des Moines
Posted on: September 13, 2023
Job Title: Quality Assurance Administrator- Bilingual Duration:
6 Month contract; chance to extend/convert to full time. Location:
West Des Moines, IA (ONSITE) Pay Rate: 21.50/HR Industry: Financial
Industry Required Qualifications: Bilingual Spanish Required.
Responsible for Quality Assurance monitoring of call center calls.
2+ years of Quality Assurance, or equivalent demonstrated through
one or a combination of the following: work experience, training,
military experience, education. Job Qualifications: Monitor and
evaluate the quality of inbound or outbound customer calls.
Document quality issues and performance measures for management
review. Oversee a group of service monitors. Provides information
and assists in the feedback and formal education process of other
staff. Work closely with both internal and external customers to
meet their service needs. Act as a subject matter expertise.
Provide information and assist in the feedback and education to
Keywords: Strategic Staffing Solutions, West Des Moines , Quality Assurance Administrator- Bilingual, Other , West Des Moines, Iowa
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