Customer Care Representative I, II
Company: Iowa State Job Bank
Location: West Des Moines
Posted on: May 28, 2023
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Job Description:
Customer Care Representative I, II
Elevance Health is a health company dedicated to improving lives
and communities and making healthcare simpler. Previously known as
Anthem, Inc., we have evolved into a company focused on whole
health.
Wellpoint, formerly Amerigroup, is a proud member of Elevance
Healths family of brands, offering Medicaid and Medicare plans in
several states. We also provide administrative services to Medicaid
plans in partnership with blue cross blue shield plans.
This position you will work remotely from your home for the
majority of the time with flexibility to work in the office. There
may be times you would go into the office for training, team
meetings or engagement activities.
$ 500.00 Sign-On Bonus
Be part of an extraordinary team
Are you looking to Elevate your customer service experience and
make a difference?
Are you looking to Advance your career by getting experience in the
ever-growing health insurance industry?
We have new hire classes ready for you to start. Apply today!
Elevance Health Offers:
Extensive career opportunities
Competitive pay
Great health, dental vision, and life benefits
Ability to get your bachelors degree paid for
Top 20 Fortune 500 Companies on Diversity and Inclusion
Certified Great Place to Work
401K match, Paid Time Off, Holiday Pay
Gym Reimbursement
Quarterly incentive bonus and annual increases plan based on
performance.
**Create unforgettable service driven by compassion and
purpose.**We have amazing customers and when they need help during
their time of need they contact you. When you join us, you will be
there for our customers when they need you most; you will help
expectant mothers find the right doctor, offer support for members
with cancer, ease a patients financial stresses, and more.
Our Customer Care teams are highly collaborative, which means you
will always have the support you need to solve problems, serve our
customers, and grow your career. From paid training programs and
continuous learning opportunities to leveraging new technology, we
offer a fast-paced environment where you can make a meaningful
impact on day one. As a Customer Care Representative, you will act
as a trusted advisor and educator on health care related inquiries,
such as claims questions, helping find a doctor and explaining
benefits.
After training the shift options for this position will be:\
5 Days/8 Hour Shifts
Monday through Friday 9:30 AM - 6:00 PM CT
Monday through Friday 10:00 AM - 6:30 PM CT
Monday through Friday 10:30 AM - 7:00 PM CT
Minimum Requirements:
This position can be filled at Customer Care Representative I or
Customer Care Representative II level. The Hiring Manager will
determine the level, based on the candidates experience and
background.
**Customer Care Representative I -**Requires a High School Diploma
or equivalent and previous experience or any combination of
education and experience which would provide an equivalent
background.
Customer Care Representative II Requires a High School Diploma or
equivalent and a minimum of 1 year of the companys experience in an
automated customer service environment; or any combination of
education and experience which would provide an equivalent
background.
Preferred Skills, Capabilities and Experiences:
A passion for serving others with the ability to be empathetic and
the desire to go above and beyond to help resolve members questions
at the first point of contact.
A customer advocate willing to listen and find creative solutions
to address and resolve customers questions, issues, or
concerns.
A composed individual able to multi-task, navigating multiple
computer applications and working efficiently wh le communicating
and serving the customer.
Must have a strong work ethic and sense of responsibility to your
teammates and our members, demonstrated by the simplest things like
being on time and available to meet member's needs, to being
accountable for commitments made to customers or others and
ensuring follow-ups are completed.
Flexible and quick learner, willing to adapt to changing customer
and business needs.
Please be advised that Elevance Health only accepts resumes from
agencies that have a signed agreement with Elevance Health.
Accordingly, Elevance Health is not obligated to pay referral fees
to any agency that is not a party to an agreement with Elevance
Health. Thus, any unsolicited resumes, including those submitted to
hiring managers, are deemed to be the property of Elevance
Health.
Be part of an Extraordinary Team
Elevance Health is a health company dedicated to improving lives
and communities and making healthcare simpler. A Fortune 20 company
with a longstanding history in the healthcare industry, we are
looking for leaders at all levels of the organization who are
passionate about making an impact on our members and the
communities we serve. You will thrive in a complex and
collaborative environment where you take action and ownership to
solve problems and lead change. Do you want to be part of a larger
purpose and an evolving, high-performance culture that empowers you
to make an impact?
We offer a range of market-competitive total rewards that include
merit increases, paid holidays, Paid Time Off, and incentive bonus
programs (unless covered by a collective bargaining agreement),
medical, dental, vision, short and long term disability benefits,
401(k) +match, stock purchase plan, life insurance, wellness
programs and financial education resources, to name a few.
The health of our associates and communities is a top priority for
Elevance Health. We require all new candidates in certain
patient/member-facing roles to become vaccinated against COVID-19.
If you are not vaccinated, your offer will be rescinded unless you
provide and Elevance Health approves a valid religious or medical
explanation as to why you are not able to get vaccinated that
Elevance Health is able to reasonably accommodate. Elevance Health
will also follow all relevant federal, state and local laws.
Elevance Health has been named as a Fortune Great Place To Work in
2022, has been ranked for five years running as one of the 2023
Worlds Most Admired Companies by Fortune magazine, and is a growing
Top 20 Fortune 500 Company. To learn more about our company and
apply, please visit us at careers.ElevanceHealth.com. Elevance
Health is an Equal Employment Opportunity employer and all
qualified applicants will receive consideration for employment
without regard to age, citizenship status, color, creed,
disability, ethnicity, genetic information, gender (including
gender identity and gender expression), marital status, national
origin, race, religion, sex, sexual orientation, veteran status or
any other status or condition protected by applicable federal,
state, or local laws. Applicants who require accommodation to
participate in the job application process may
contactability@icareerhelp.comfor assistance. :::
Keywords: Iowa State Job Bank, West Des Moines , Customer Care Representative I, II, Other , West Des Moines, Iowa
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