Quality Assurance Administrator
Company: Strategic Staffing Solutions
Location: West Des Moines
Posted on: May 27, 2023
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Job Description:
Job Title: Quality Assurance Administrator
Location(s): Des Moines, IA or Charlotte, NC (on-site)
Duration: 3 Months
S3 supports and adheres to customer COVID-19 vaccination policies,
which may include the disclosure of vaccination status.
This is a Contract Opportunity with our company that MUST be worked
on a W2 ONLY, NO C2C eligibility for this position.
Summary
This role will be dedicated to performing Call Monitoring
evaluations for a call center environment. Call center, call
monitoring, and call listening experience are required for
candidate success. Candidate should be able to demonstrate
sufficient Excel navigation and data entry. Candidate must be able
to multi-task by listening to calls while navigating system.
Testing encompasses both the completion and accuracy of pre-defined
standards. Candidate must demonstrate exceptional ability to follow
documented standards including policies/procedures. The candidate
must be comfortable asking questions and meeting strict
deadlines.
Job Description/Duties:
--- Monitor and evaluate the quality of inbound or outbound
customer calls.
--- Document quality issues and performance measures for management
review.
--- Oversee a group of service monitors.
--- Provides information and assists in the feedback and formal
education process of other staff.
--- Work closely with both internal and external customers to meet
their service needs.
--- Act as a subject matter expert.
--- Provide information and assist in the feedback and education to
staff.
Required Qualifications/Skills:
Education/Experience:
--- 2+ years of Quality Assurance, or equivalent demonstrated
through one or a combination of the following:
--- work experience
--- training
--- military experience
--- education
--- High School Diploma/GED required.
Strategic Staffing Solutions (S3) prides itself on being an
international IT Staffing and Solutions Company. Over 30 years'
experience recruiting and managing exceptional IT and Business
consultants for customers in the Financial, Energy, Public Sector
and Retail Distribution industries. A privately held, financially
strong, woman-owned company, S3 is a full-service IT firm, with 24
major market locations in the U.S!
Keywords: Strategic Staffing Solutions, West Des Moines , Quality Assurance Administrator, Other , West Des Moines, Iowa
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