Fraud & Claims Operations Representative

Company: TalentBridge
Location: West Des Moines
Posted on: May 22, 2023

Job Description:

TalentBridge, a leader in professional staffing, is looking for a Fraud & Claims Rep, for one of our Banking Clients. This role is a wonderful opportunity for someone to get "their foot in the door" with a Fortune 100 Banking/Financial institution and start their career.

Required Skills:

• 
  
• Previous phone experience because it will be on the phone 100% of the time. It is a phone job. Breaks and lunches are scheduled.
  
• No possibility of working from home.
  
• Need to be computer savvy - will be working on 2 or 3 screens and multiple systems at one time.
  
• Dependability - people that show up on time.
  
  
  Job Description:
  
  
  • 
    
  • Support fraud and claims functional area by proactively identifying opportunities to improve customer experience and offer ideas to mitigate risks through effective authentication of customers in order to prevent fraudulent activity.
    
  • Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim.
    
  • Receive direction from managers and escalate non-routine questions.
    
  • Oversee multiple claim types and take appropriate action to decision the case using multiple systems and applications. Interact with colleagues on required information as well as external and internal customers through inbound or outbound calling. Contact third parties for research.
    

Keywords: TalentBridge, West Des Moines , Fraud & Claims Operations Representative, Other , West Des Moines, Iowa