Patient Advocate (Full-Time)

Company: The Iowa Clinic
Location: West Des Moines
Posted on: March 20, 2023

Job Description:

DescriptionLooking for a career where you love what you do and who you do it with? You're in the right place.Healthcare here is different - we're locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.By working at The Iowa Clinic, you'll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we're committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.Think you've got what it takes to join our TIC team? Keep reading...The Patient Advocate at The Iowa Clinic works in the Risk Management Department and serves as the recipient of patient complaints and coordinates the investigation and resolution process until closure. Serves as a consulting resource to staff on matters related to the patient's experience. Provides guidance regarding the patient experience and provides areas of opportunity for improvement.Communicates with patients timely regarding complaint resolutions.Coordinates the investigation and facilitates problem resolution.Maintains records of complaints, documentation and resolutions.Maintains accuracy with data input and management.Assists departments in identifying opportunities to improve performance to eliminate future patient complaints, including to support and provide training.Supports the implementation, monitoring, and continuous evaluation of the clinic Risk Management and Employee Health programs.Possesses knowledge of medical procedures and practices relating to patient care.Communicates effectively and tactfully.Qualifications:Associates or Bachelor's degree required. Healthcare certification (RN, CMA, LPN, etc.) a plus. Experience in physician clinic, hospital or other healthcare setting or in patient relations/satisfaction a plus.What's in it for you?One of the best 401(k) programs in central Iowa, including employer match and profit sharingEmployee incentives to share in the Clinic's successGenerous PTO accrualsPaid holidaysHealth, dental and vision insuranceQuarterly volunteer opportunities through a variety of local nonprofitsTraining and development programsOpportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night... we could go on and onMonthly departmental celebrations, jeans days and clinic-wide competitionsEmployee rewards and recognition programHealth and wellness program with up to $350/year in incentivesEmployee feedback surveysAll employee meetings, team huddles and transparent communication

Keywords: The Iowa Clinic, West Des Moines , Patient Advocate (Full-Time), Other , West Des Moines, Iowa