Patient Advocate (Full-Time)
Company: The Iowa Clinic
Location: West Des Moines
Posted on: March 20, 2023
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Job Description:
DescriptionLooking for a career where you love what you do and
who you do it with? You're in the right place.Healthcare here is
different - we're locally owned and led by our physicians, and all
decisions are always made right here in Central Iowa.By working at
The Iowa Clinic, you'll get to make a difference while seeing a
difference in our workplace. Because as one clinic dedicated to
exceptional care, we're committed to exceeding expectations,
showing compassion and collaborating to provide the kind of care
most of us got into this business to deliver in the first
place.Think you've got what it takes to join our TIC team? Keep
reading...The Patient Advocate at The Iowa Clinic works in the Risk
Management Department and serves as the recipient of patient
complaints and coordinates the investigation and resolution process
until closure. Serves as a consulting resource to staff on matters
related to the patient's experience. Provides guidance regarding
the patient experience and provides areas of opportunity for
improvement.Communicates with patients timely regarding complaint
resolutions.Coordinates the investigation and facilitates problem
resolution.Maintains records of complaints, documentation and
resolutions.Maintains accuracy with data input and
management.Assists departments in identifying opportunities to
improve performance to eliminate future patient complaints,
including to support and provide training.Supports the
implementation, monitoring, and continuous evaluation of the clinic
Risk Management and Employee Health programs.Possesses knowledge of
medical procedures and practices relating to patient
care.Communicates effectively and
tactfully.Qualifications:Associates or Bachelor's degree required.
Healthcare certification (RN, CMA, LPN, etc.) a plus. Experience in
physician clinic, hospital or other healthcare setting or in
patient relations/satisfaction a plus.What's in it for you?One of
the best 401(k) programs in central Iowa, including employer match
and profit sharingEmployee incentives to share in the Clinic's
successGenerous PTO accrualsPaid holidaysHealth, dental and vision
insuranceQuarterly volunteer opportunities through a variety of
local nonprofitsTraining and development programsOpportunities to
have fun with your colleagues, including TIC night at the Iowa
Cubs, employee appreciation tailgate party, Adventureland day,
State Fair tickets, annual holiday party, drive-in movie night...
we could go on and onMonthly departmental celebrations, jeans days
and clinic-wide competitionsEmployee rewards and recognition
programHealth and wellness program with up to $350/year in
incentivesEmployee feedback surveysAll employee meetings, team
huddles and transparent communication
Keywords: The Iowa Clinic, West Des Moines , Patient Advocate (Full-Time), Other , West Des Moines, Iowa
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