Customer Support Specialist

Company: Fenix Pest Control, Inc
Location: West Des Moines
Posted on: March 20, 2023

Job Description:

*Come work with us at Fenix Pest Control!*

Fenix Pest Control is a family owned company, servicing residential and commercial customers with removing and preventing pests for over 10 years. We are expanding quickly, and looking to add a motivated teammate to our growing team. Our Customer Support Specialists play an integral part in creating an amazing customer experience; working directly with the customers, technicians and management, this position is the backbone of our operation.

*Responsibilities and Duties*

* Answer phone calls, emails and texts from customers and technicians.
* Perform receptionist duties.
* Engage with customers calling about issues, questions or concerns.
* Schedule new client appointments.
* Re-schedule appointments for customers and technicians.
* Follow-up on incoming sales leads; commission included!
* Assist in billing and collections; incentives included!

*Qualifications and Skills*

* Customer Service experience a must.
* Technical, computer and application skills a plus.
* Must be motivated, driven, and dedicated.

*Company Benefits and Perks*
Just as we value our customers, we value our employees too!

* PTO and sick-time offered after 1st year of service.
* Commission on sales.
* Incentives on collections.
* Family type atmosphere; friendly vibe.
* Qualified candidates, who excel in their duties, could be eligible for continued growth opportunities.

*We can't wait to meet you!*

Job Type: Full-time

Pay: $33,000.00 - $45,000.00 per year

Benefits:
* Paid time off
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* In-person

Work Location: In person%26510839% %%customer%%

Keywords: Fenix Pest Control, Inc, West Des Moines , Customer Support Specialist, Other , West Des Moines, Iowa