Customer Support Specialist
Company: Fenix Pest Control, Inc
Location: West Des Moines
Posted on: March 20, 2023
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Job Description:
*Come work with us at Fenix Pest Control!*
Fenix Pest Control is a family owned company, servicing residential
and commercial customers with removing and preventing pests for
over 10 years. We are expanding quickly, and looking to add a
motivated teammate to our growing team. Our Customer Support
Specialists play an integral part in creating an amazing customer
experience; working directly with the customers, technicians and
management, this position is the backbone of our operation.
*Responsibilities and Duties*
* Answer phone calls, emails and texts from customers and
technicians.
* Perform receptionist duties.
* Engage with customers calling about issues, questions or
concerns.
* Schedule new client appointments.
* Re-schedule appointments for customers and technicians.
* Follow-up on incoming sales leads; commission included!
* Assist in billing and collections; incentives included!
*Qualifications and Skills*
* Customer Service experience a must.
* Technical, computer and application skills a plus.
* Must be motivated, driven, and dedicated.
*Company Benefits and Perks*
Just as we value our customers, we value our employees too!
* PTO and sick-time offered after 1st year of service.
* Commission on sales.
* Incentives on collections.
* Family type atmosphere; friendly vibe.
* Qualified candidates, who excel in their duties, could be
eligible for continued growth opportunities.
*We can't wait to meet you!*
Job Type: Full-time
Pay: $33,000.00 - $45,000.00 per year
Benefits:
* Paid time off
Experience level:
* 1 year
Shift:
* 8 hour shift
* Day shift
Weekly day range:
* Monday to Friday
* Rotating weekends
Work setting:
* In-person
Work Location: In person%26510839% %%customer%%
Keywords: Fenix Pest Control, Inc, West Des Moines , Customer Support Specialist, Other , West Des Moines, Iowa
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