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Senior Lead-ECR Risk Routines and Program Support

Company: Wells Fargo
Location: West Des Moines
Posted on: March 20, 2023

Job Description:

The Team The ECMO OQR Risk Program team focuses on design and maintenance of the ECMO Risk Program; Complaint Profile, Quality Assurance, Self-Assurance, Control Inventory, Regulatory and Policy Requirements, and other risk topics. The team will monitor adherence to Operational Excellence thresholds and assessment of Controls ensuring appropriate actions are taken in alignment with Issue Management policy. The team will also approve complaint business processes and procedures, Complaints training content, and will create and facilitate monthly ECMO risk management routines. This position will report to the ECR Risk Governance Director. The Candidate The candidate will have a track record of successfully developing and managing routines and processes across multiple business units and functions within the enterprise. Successful candidates will be articulate and possess a demonstrated leadership capability; they will be able to connect and interact with peers and other ECR Risk Governance team leaders and guide them in managing ECR risk routines across multiple functional groups. Successful candidate will have demonstrated history of strong project management and task management across multiple functional groups.

The Role This role will support the development, establishment, and execution of the Risk Program effort to include:
  • Maintain and support the ECR risk routines and manage their associated processes with control, IRM, and LOBs.
  • Manage project and task tracking across the program and assist in completion as needed.
  • Design and Execute information sharing processes and systems for the ECR Risk Governance team such as shared drive and SharePoint systems.
  • Reduce people, process, and technology friction points to enable the risk program to support the ECR as seamlessly as possible.
  • Manage record retention processes and procedures for the ECR Risk Governance team,
  • Support the build out of other areas within the ECMO Risk Governance team as it matures. Required Qualifications, US:
    • 7+ years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
      • Strong organizational, multi-tasking, and prioritizing skills
      • Excellent verbal, written, and interpersonal communication skills
      • Ability to execute in a fast paced, high demand, environment while balancing multiple priorities
      • Strong project management skills
      • Advanced Microsoft Office skills
      • Ability to articulate complex concepts in a clear manner
      • SharePoint training and certifications
      • A true team player and collaborator, translating prior knowledge and experience into strong and productive relationships internally and externally.
      • Knowledge of Wells Fargo Complaint Management Policy
      • Knowledge of Wells Fargo Enterprise Risk Framework
      • Knowledge of Issue Management Process
      • Ability to negotiate, influence, and collaborate to build successful relationships
      • Experience in designing and developing a large scale risk program
      • Strong risk policy background
      • Experience supporting teams across multiple locations Locations Considered: Chandler/Phoenix 2800 S. Price Rd, Chandler 2850 S. Price Rd, Chandler 2202 W. Rose Garden Lane, Phoenix 1150 W. Washington St, Tempe Irving/Dallas 250 E John Carpenter Frwy, Irving 6051/6061 N State Hwy 161, Irving West Des Moines 800 S Jordan Creek Pkwy, West Des Moines Minneapolis/Shoreview 2701 Wells Fargo Way, Minneapolis 435 Ford Rd, St. Louis Park 1801 Park View Dr, Shoreview St. Louis 2710 Pine St. E Bldg, St. Louis 2801 Market St, F & L Bldg, St. Louis Charlotte/Ft. Mill 1525 W T Harris Blvd, Charlotte 301 S Tryon St., Charlotte 3476 Stateview Blvd Lakemont East B, Fort Mill San Antonio 4101 Wiseman Blvd, Bldg 205, San Antonio Salt Lake City 260 Charles Lindbergh Dr, Salt Lake City 5201 W. Amelia Earhart Dr, Salt Lake City We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, West Des Moines , Senior Lead-ECR Risk Routines and Program Support, Other , West Des Moines, Iowa

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