Agency Commissions Advanced Specialist

Company: Athene Holding Ltd
Location: West Des Moines
Posted on: March 17, 2023

Job Description:

We are Athene. At Athene, we are driven to do more. We are a leading retirement services company that issues, reinsures and acquires retirement savings products designed for the increasing number of individuals and institutions seeking to fund retirement needs. We see every day as a new opportunity to measure ourselves against the best - and then we don't stop until we've set the bar even higher. We're ready to help you achieve more.

Purpose:
Position requires great attention to detail and will be responsible for the timely and accurate payment of Commissions. This includes creating and monitoring controls and performing tasks to calculate and audit payments. The role will manage the compensation process of supporting existing plans, help develop policies and processes, maintain documentation, and develop plans for automation.

Accountabilities:

--- Primary contact for escalated cases. Will research the issue, coordinate resolution and respond promptly to parties involved regarding the outcome.

--- This person is an expert in commission triggers by product, commission payment and chargeback by product and distribution channel

--- Process monthly commissions paid to by various insurance carriers and will work directly with carriers to resolve discrepancies regarding commission reversals, overpayments

--- Serve as a liaison between the Agency teams and other areas in the company such as Insurance Operations Business Support, IT, New Business, Contact Center, Sales and Business Relationship Management for escalations/issues involving Contracting and Commissions review.

--- Identify trends, training needs, and learning opportunities; then recommend performance-based action plans for service improvement to leadership.

--- Act as subject matter expert in projects, and process improvement initiatives.

--- Assist with coordinating daily workflow assignments for the Agency Representatives.

--- Perform User Acceptance Testing as needed for a wide variety of system enhancements or changes.

--- Act as an agent of change and assist in guiding others in the department through change.

--- Responsible for training coordination and oversight, including documenting system and/or process/procedure changes and providing timely and appropriate feedback to team members.

Qualifications and Experience:

--- 1+ years of professional experience required; with insurance, annuities or financial services experience strongly preferred.

--- Strong written and verbal communication skills.

--- Knowledge of user acceptance testing preferred, but not required.

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene celebrates diversity, is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law.

Keywords: Athene Holding Ltd, West Des Moines , Agency Commissions Advanced Specialist, Other , West Des Moines, Iowa