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Senior SRE Lead

Company: Wells Fargo
Location: West Des Moines
Posted on: March 16, 2023

Job Description:

About this role:
At Wells Fargo, we want to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do. Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience.
Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.
Wells Fargo is seeking a Lead Systems Operations Engineer within the Consumer Lending Technology (CLT) team. Learn more about the career areas and lines of business at wellsfargojobs.com .
This position will lead an assessment of the current production application support processes and staff in place within the Consumer Lending Technology (CLT) team. They will identify the best path to achieving a more Site Reliability Engineering (SRE) focused support organization. Upon completion of the assessment, the person in this role will be asked to implement many of the domains within the target state organization.
In this role, you will:

  • Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

  • Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

  • Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

  • Make decisions on technical changes and enhancements

  • Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

  • Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

  • Overall design and implementation of the SRE functions within CLT. Successful SRE team implementations will cover the following:

  • Evaluating and enhancing the current 24x7x365 on-call activities supporting the critical CLT production services. This will include incident and outage management, root cause analysis, etc.

  • Developing and implementing monitoring solutions for application performance, availability, latency and resource efficiency.

  • Setting, measuring and meeting Service Level Objective (SLOs) for critical CLT services.

  • Implementation and improvement (including automation) of Continuous Integration (CI) and Continuous Deployment (CD) of supported applications and configurations.

  • Identifying, engineering, and implementing various types of automation to assist in performing all of the previously mentioned functions.

  • Identify and reengineer poorly designed or outdated code/configurations (technical debt) within applications and services. This will decrease overall cost and complexity of support, and enable other SRE areas, such as automation and monitoring.

  • Application capacity planning, infrastructure management, disaster/resiliency planning.

  • Overall responsibility and accountability for Change Management processes and metrics

  • Will work with Development teams to insure that the newly defined SRE functions/teams are engaged in all phases of the product development lifecycle, including:

  • Design: Providing input for scalable, resilient systems. Establishing SLA/SLA for services

  • Build: Confirm Metrics/instrumentation can be captured accurately. Define error budget

  • Release: Automate and release product (CI/CD). Consider and support 'canary' release approaches

  • This leader will make recommendations on how to fill any gaps in current support teams, as well as identifying additional resources and roles that need to be included in the go forward SRE model.

    Required Qualifications, US:

    • 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

    • 5+ years of experience in software or DevOps engineering roles, including 5 or more years of experience building and leading technical teams.

    • Fully experienced in all aspects of CI/CD

    • Proficient with various programming languages such as Python/Java/Ruby/Perl/.Net/Go for building automation or integration with APIs

    • Proficiency with application monitoring platforms such as AppDynamics, Splunk, Elastic Search, etc.

      Desired Qualifications:

      • A BS/BA degree or higher

      • Strong emphasis on SRE as an engineering discipline with a focus on automation

      • Deep understanding and experience with centralized configuration management, coordination and provisioning technologies, such as Ansible, Chef, Puppet, etc.

      • Experience supporting infrastructure and services in *nix and public cloud environments (AWS, GCP, etc.)

      • Experience building and supporting containerized application technologies including Docker, Kubernetes

      • Ability to communicate effectively, in both written and verbal formats, with senior executive-level leaders

      • Strong relationship management skills

      • Strong project management experience

      • Ability to drive and lead organizational change in a dynamic environment

      • Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals

      • Ability to effectively partner and influence at the executive level

      • Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

      • Ability to operate effectively in a geographically dispersed organization

      • Advanced understanding of IT industry frameworks including ITIL, IT4IT, COBIT

      • Knowledge and understanding of Information Technology process management improvements

      • Ability to manage efforts that require integration of multiple technology systems, operations, or processes

      • Knowledge and understanding of technology production support: fast paced dynamic customer facing application which requires high availability

      • Outstanding problem solving and analytical skills with ability to turn findings into strategic imperatives

      • Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environmen

      • Experience providing application development and/or production support for Financial Services applications.

        Job Expectations:

        • Ability to work additional hours as needed

        • Flexibility to work in a 24/7 environment

        • Ability to travel up to 20% of the time

        • Willingness to work on-site at stated location on the job opening, hybrid or as needed

          Pay Range
          $96,600.00 - $171,800.00 Annual

          • Information about Wells Fargo's employee benefits

            We Value Diversity
            At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
            Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
            Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
            Company: WELLS FARGO BANK
            Req Number: R-234817-1
            Updated: Tue Feb 28 00:00:00 UTC 2023
            Location: WEST DES MOINES,Iowa

Keywords: Wells Fargo, West Des Moines , Senior SRE Lead, Other , West Des Moines, Iowa

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