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Application Engineer

Company: StoneX
Location: West Des Moines
Posted on: March 16, 2023

Job Description:

As an Enterprise Applications Engineer I, you will be a technical resource to help deliver, administer and support StoneX's centrally managed 3rd -party platforms under the mandate and vision of the Enterprise Tools team. The Application Engineer I is an active participant in continuous improvement initiatives that promote efficiency and performance such as cost savings, process optimization, and quality improvements. Success criteria include engineering application and design experience, technical skills, broad engineering knowledge, sound engineering and business judgment, strong communication skills, initiative and innovation, and the ability to simultaneously track multiple projects.

  • Maintain the overall design of the O365 messaging solution (Exchange Online) and ensure email technologies meet business requirements and are designed and implemented effectively.
  • Maintain a comprehensive understanding of best practices and enhancements in O365, closely matching technology solutions to the business needs of the company.
  • Implementation and documentation of compliance, governance, and management policies adopted by the company within the Microsoft O365 tenant.
  • Maintain administrative compliance, governance, and management policies over the organization's O365 tenants serving as the tier II escalation to troubleshoot and resolve both technical and end-user incidents.
  • Collaborate with business and IT stakeholders to recommend O365 solutions, develop strategy and implement and architect as needed.
  • Maintain high availability with our hybrid Exchange environments.
  • Advance messaging capabilities and services such as Exchange Online, Teams, Intune, and Proofpoint.
  • Administration for SharePoint Online, Teams, and OneDrive.
  • Maintain administrative compliance, governance, and management over the organization's compliance recording solution to meet the requirements of StoneX.
  • Maintain system documentation, standard operating procedures, and knowledge base articles for the support of each system. Support the development of training materials.
  • Develop and document processes as needed to establish consistent use of the O365 tenants.
  • Strong technical problem solver who can solve issues within Microsoft Office 365 production and non-production tenant.
  • Implement system security requirements defined by Information Security department.
  • Create PowerShell scripts for administration of Exchange, Office 365, custom software implementations, and advanced troubleshooting.
  • Resolve issues with other 3rd -party enterprise platforms as necessary.
  • Assist with architecting, configuring, and supporting other business applications as necessary.
  • Complete service requests in the agreed SLA timeframe.
    • Previous administering Exchange On-Prem or Exchange Online.
    • Previous administering at least 1 Microsoft O365 product.
    • Previous knowledge supporting packaged software, and/or application suites.
    • Experience with Intune design or implementation and support for other mobile device management solutions is nice to have.
    • Knowledge and use of Windows PowerShell.
    • Beginner experience to troubleshoot mail message delivery through message tracing and other troubleshooting tolls.
    • Excellent verbal, written and relationship skills used to interact with a global group of technical and non-technical people.
    • Work closely with other IT teams including Information Security, Application Development, IT Support and 3rd party vendors to plan, deploy, and maintain a highly-performant environment.
    • Logical thought process when architecting technical solutions for customers.
    • Ability to work independently with minimal oversight and in a team-oriented, collaborative environment is essential.
    • Ability to organize and prioritize tasks, work under a small or large team spanning across multiple business unit/practice areas.
    • Ability to adapt quickly in a dynamic ever-changing environment.
    • Ability to work with a team to provide guidance and direction on leveraging O365 through the business.
    • Ability to troubleshoot issues and work them through to the root
    • Ability to lead tasks and prepare a variety of technical and user-oriented reports or manuals.
    • Strong customer service and orientation in execution.
    • Work flexible hours, including weekends and evenings.
    • Must be authorized to work in the US for any employer.
    • Work for an extended time at keyboard/terminal. Hiring Salary Range $70,000-$90,000 (Salary to be determined by the education, experience, knowledge, skills and abilities of the applicant, internal equity and alignment with market data.) Subject to business performance and recommendations of management, this role may be eligible to participate in an incentive compensation plan. This compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position, is offered.

Keywords: StoneX, West Des Moines , Application Engineer, Other , West Des Moines, Iowa

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