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Associate Escalations Representative - 1

Company: AppleOne
Location: West Des Moines
Posted on: March 12, 2023

Job Description:


Will be responsible for: Support internal and external customers in responding to customer inquiries and complaints regarding financial products and services. Perform routine course of action, conduct investigative steps to fully identify the issues, research product information, terms, conditions, or contracts and resolve complex problems and inquiries. Receive direction from supervisors, and escalate questions and issues to more experienced individuals. Interact with internal and external customers regarding inquiries and complaints, serve as an intermediary between parties to resolve disputed matters, negotiates, and enacts settlements accordingly.

Skills: Good computer skills and self starter

Duration: 12 months

40 hours Weekdays

Shift: 7:30 AM - 04:00 PM

Great benefits. Apply for this great position as a associate escalations representative today!

AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

If you believe you need a reasonable accommodation due to a disability or health condition in order to search for a job opening or to apply for a position, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


Keywords: AppleOne, West Des Moines , Associate Escalations Representative - 1, Other , West Des Moines, Iowa

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