Senior Fraud and Claims Operation Representative

Company: Wells Fargo
Location: West Des Moines
Posted on: January 25, 2023

Job Description:

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you. About this role: Wells Fargo is seeking a Senior Fraud and Claims Operations Representative Payment Card Fraud Detection as part of Consumer & Small Business Banking Operations. Learn more about the career areas and lines of business at . In this role, you will:

• Support team performance in identifying control failures in bank processes, procedures, customer, or colleague decisions
• Provide feedback and present ideas for improving or implementing processes and tools within fraud and claims functional area
• Perform complex operational tasks, including review, verification, and identification of customer transactions to detect and prevent fraud, policy violations or resolve merchant disputes in order to mitigate and recover losses
• Provide subject matter knowledge and interpretation of procedures to less experienced staff
• Interact with fraud and claims functional area on a wide range of information as well as with external customers Required Qualifications:
  • 18+ months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications:
    • Customer Service experience
    • Call Center experience
    • 18+ months of Operations environment experience
    • Ability to make timely and independent decisions while working in a fast-paced and results-driven environment
    • Ability to provide strong customer service, including listening, eliciting information efficiently, comprehending, and resolving complex customer issues -
    • Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
    • Ability to research, analyze and determine a course of action for financial transactions
    • Ability to navigate multiple computer system windows, applications, and utilize research tools to find information
    • Strong analytical skills with high attention to detail and accuracy
    • Banking or financial operations experience
    • Ability to take initiative and work independently with minimal supervision in a structured environment
    • Excellent verbal, written, and interpersonal communication skills
    • BS/BA degree or higher in Criminal Justice
    • Anti-Money Laundering Certification
    • Experience working with the following systems: PREVENT, RMS Lexis Nexis, FDR Work Schedules:
      • Sunday - Thursday from 7AM - 4PM - DSM
      • Sunday - Thursday from 2PM - 11PM - DSM
      • Tuesday - Saturday from 7AM - 4PM - DSM
      • Tuesday - Saturday from 2PM - 11PM - DSM
      • Sunday - Thursday from 6AM - 3PM - CLT
      • Sunday - Thursday from 1PM - 10PM - CLT
      • Tuesday - Saturday from 6AM - 3PM - CLT
      • Tuesday - Saturday from 1PM - 10PM - CLT Training Schedule:
        • Monday - Friday from 7AM - 4PM CST, 8AM - 5PM EST - 3 weeks Posting Locations 800 S Jordan Creek Pkwy, West Des Moines, IA 50266 8740 Research Dr. Charlotte, NC 28262 We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Keywords: Wells Fargo, West Des Moines , Senior Fraud and Claims Operation Representative, Other , West Des Moines, Iowa