Fraud And Claims Specialist
Company: Aston Carter
Location: West Des Moines
Posted on: January 22, 2023
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Job Description:
Apply today to join a growing team within customer service!
Description:Support fraud and claims functional area by proactively
identifying opportunities to improve customer experience, and offer
ideas to mitigate risks through effective authentication of
customers in order to prevent fraudulent activity. Perform
moderately complex customer support tasks by utilizing solid
communication, verbal and written, skills to establish rapport with
customer and to deescalate difficult, as well as sensitive
information as a part of resolving a claim. Receive direction from
managers and escalate non-routine questions. Oversee multiple claim
types, and take appropriate action to decision the case using
multiple systems and applications. Interact with colleagues on
required information as well as external and internal customers
through inbound or outbound calling. Contact third parties for
research. Additional Skills & Qualifications:Preference to
bilingual candidates Prior phone/ call center experience Prior
management positions Hospitality experience (servers/hostesses)2
year of face to face customer service or call center
experienceProblem solving (also get from references)High School
Diploma About Aston Carter: Please Note: Scammers are posing as
Aston Carter. We'll never contact you via Gmail, Telegram, or
WhatsApp and we'll never solicit money from you.At Aston Carter,
we're dedicated to expanding career opportunities for the skilled
professionals who power our business. Our success is driven by the
talented, motivated people who join our team across a range of
positions - from recruiting, sales and delivery to corporate roles.
As part of our team, employees have the opportunity for long-term
career success, where hard work is rewarded and the potential for
growth is limitless.Established in 1997, Aston Carter is a leading
staffing and consulting firm, providing high-caliber talent and
premium services to more than 7,000 companies across North America.
Spanning four continents and more than 200 offices, we extend our
clients' capabilities by seeking solvers and delivering solutions
to address today's workforce challenges. For organizations looking
for innovative solutions shaped by critical-thinking professionals,
visit AstonCarter.com. Aston Carter is a company within Allegis
Group, a global leader in talent solutions.The company is an equal
opportunity employer and will consider all applications without
regards to race, sex, age, color, religion, national origin,
veteran status, disability, sexual orientation, gender identity,
genetic information or any characteristic protected by law.If you
would like to request a reasonable accommodation, such as the
modification or adjustment of the job application process or
interviewing process due to a disability, please call 888-237-6835
or email astoncarteraccommodation@astoncarter.com
(%20astoncarteraccommodation@astoncarter.com) for other
accommodation options. However, if you have questions about this
position, please contact the Recruiter located at the bottom of the
job posting. The Recruiter is the sole point of contact for
questions about this position.
Keywords: Aston Carter, West Des Moines , Fraud And Claims Specialist, Other , West Des Moines, Iowa
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