Agency Commissions Advanced Specialist
Company: Careerbuilder-US
Location: West Des Moines
Posted on: January 18, 2023
Job Description:
We are Athene. At Athene, we are driven to do more. We are a
leading retirement services company that issues, reinsures and
acquires retirement savings products designed for the increasing
number of individuals and institutions seeking to fund retirement
needs. We see every day as a new opportunity to measure ourselves
against the best - and then we don't stop until we've set the bar
even higher. We're ready to help you achieve more.Purpose:Position
requires great attention to detail and will be responsible for the
timely and accurate payment of Commissions. This includes creating
and monitoring controls and performing tasks to calculate and audit
payments. The role will manage the compensation process of
supporting existing plans, help develop policies and processes,
maintain documentation, and develop plans for
automation.Accountabilities:
- Primary contact for escalated cases. Will research the issue,
coordinate resolution and respond promptly to parties involved
regarding the outcome.
- This person is an expert in commission triggers by product,
commission payment and chargeback by product and distribution
channel
- Process monthly commissions paid to by various insurance
carriers and will work directly with carriers to resolve
discrepancies regarding commission reversals, overpayments
- Serve as a liaison between the Agency teams and other areas in
the company such as Insurance Operations Business Support, IT, New
Business, Contact Center, Sales and Business Relationship
Management for escalations/issues involving Contracting and
Commissions review.
- Identify trends, training needs, and learning opportunities;
then recommend performance-based action plans for service
improvement to leadership.
- Act as subject matter expert in projects, and process
improvement initiatives.
- Assist with coordinating daily workflow assignments for the
Agency Representatives.
- Perform User Acceptance Testing as needed for a wide variety of
system enhancements or changes.
- Act as an agent of change and assist in guiding others in the
department through change.
- Responsible for training coordination and oversight, including
documenting system and/or process/procedure changes and providing
timely and appropriate feedback to team members.Qualificationsand
Experience:
- High School diploma or equivalent required.
- 1+ years of professional experience required; with insurance,
annuities or financial services experience strongly preferred.
- Strong written and verbal communication skills.
- Knowledge of user acceptance testing preferred, but not
required.Drive. Discipline. Confidence. Focus. Commitment. Learn
more about working at Athene.Athene is a Military Friendly
Employer! Learn more about how we support our Veterans.Athene
celebrates diversity, is committed to inclusion and is proud to be
an Equal Opportunity Employer. We do not discriminate on the basis
of race, color, religion, sex, national origin, age, disability,
marital status, sexual orientation, veteran status or any other
status protected by federal, state or local
law.PDN-97ff435a-d115-49a8-ae53-0af1f6c8d1cdSDL2017
Keywords: Careerbuilder-US, West Des Moines , Agency Commissions Advanced Specialist, Other , West Des Moines, Iowa
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