Senior Account Resolution Representative
Company: Wells Fargo
Location: West Des Moines
Posted on: January 18, 2023
Job Description:
About this role: Wells Fargo is seeking a Senior Account
Resolution Representative in Retail Recovery Collections. Learn
more about the career areas and lines of business at . In this
role, you will:
- Support performance of less experienced individuals and overall
effectiveness of Account Resolution team by coordinating and
monitoring daily activities
- Provide feedback and present ideas for improving or
implementing processes and tools within Account Resolution
functional area
- Perform complex transactional tasks, such as contacting
customers to determine reason for payment delinquency and obtaining
payment commitment by placing outbound calls which are no routine
and require deviation from standard screens, scripts, and
procedures
- Provide subject matter expertise and interpretation of policies
and procedures to less experienced Account Resolution
individuals
- Interact with immediate Account Resolution team, managers, and
senior business leaders on wide range of Account Resolution related
topics, as well as external customers Required Qualifications, US:
- 4+ years of Account Resolution, customer contact, Customer
Service, or Sales environment experience, or equivalent
demonstrated through one or a combination of the following: work
experience, training, military experience, education Desired
Qualifications:
- Strong analytical skills with high attention to detail and
accuracy
- Ability to take initiative and work independently with minimal
supervision in a structured environment
- Experience managing a pipeline of work from assignment to
completion
- Ability to manage to production goals, deadlines, and various
metrics
- Ability to provide strong customer service while listening,
eliciting information efficiently, comprehending, and resolving
complex customer issues
- Ability to work effectively in structured but flexible,
adaptable and changing, call center environment
- Recovery experience
- Call Center/Phone experience
- Negotiation experience
Location: 800 S Jordan Creek Parkway
West Des Moines IA 50266 Work Schedule: Monday - Friday 8:00-5:00
PM, with one weeknight (TBD) from 11:00 AM - 8:00 PM Hybrid
Schedule: one week in office/one week at home We Value Diversity At
Wells Fargo, we believe in diversity, equity and inclusion in the
workplace; accordingly, we welcome applications for employment from
all qualified candidates, regardless of race, color, gender,
national origin, religion, age, sexual orientation, gender
identity, gender expression, genetic information, individuals with
disabilities, pregnancy, marital status, status as a protected
veteran or any other status protected by applicable law. Employees
support our focus on building strong customer relationships
balanced with a strong risk mitigating and compliance-driven
culture which firmly establishes those disciplines as critical to
the success of our customers and company. They are accountable for
execution of all applicable risk programs (Credit, Market,
Financial Crimes, Operational, Regulatory Compliance), which
includes effectively following and adhering to applicable Wells
Fargo policies and procedures, appropriately fulfilling risk and
compliance obligations, timely and effective escalation and
remediation of issues, and making sound risk decisions. There is
emphasis on proactive monitoring, governance, risk identification
and escalation, as well as making sound risk decisions commensurate
with the business unit's risk appetite and all risk and compliance
program requirements. Candidates applying to job openings posted in
US: All qualified applicants will receive consideration for
employment without regard to race, color, religion, age, sex,
sexual orientation, gender identity, national origin, disability,
or status as a protected veteran. Candidates applying to job
openings posted in Canada: Applications for employment are
encouraged from all qualified candidates, including women, persons
with disabilities, aboriginal peoples and visible minorities.
Accommodation for applicants with disabilities is available upon
request in connection with the recruitment process.
Keywords: Wells Fargo, West Des Moines , Senior Account Resolution Representative, Other , West Des Moines, Iowa
Didn't find what you're looking for? Search again!
Loading more jobs...