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Contact Representative (12 month Register)

Company: Internal Revenue Service
Location: West Des Moines
Posted on: January 18, 2023

Job Description:



Duties

WHAT IS THE Small Business/Self Employed (SBSE)DIVISION?

A description of the business units can be found at:



Vacancies will be filled in the following specialty areas:

Small Business/Self Employed, Campus Collection



The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level, you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.


  • This position is the initial career step toward the full working level. The incumbent participates in on-the-job and classroom training to gain experience in providing a limited range of administrative and technical assistance to taxpayers.
  • Interprets and applies applicable portions of basic tax law and regulations, and basic collection techniques and enforcement actions, in order to advise, inform, assess and collect taxes, and associated liabilities.
  • Researches for and analyzes all available information applicable to specific and well-defined collection issues and takes corrective actions needed to close accounts. Explains actions taken.
  • Contacts taxpayers and/or their representatives in response to IRS contacts regarding a limited number of delinquent situations. Provides explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.
  • Advises taxpayers of the enforcement actions that may be taken if they fail to meet commitments to file return and/or pay tax liabilities, and encourages voluntary compliance with tax laws.
  • This position requires telephone contact with taxpayers and/or their representatives. You will be required to provide explanations to specific inquiries initiated by individuals, generated by notices, or internally generated assignments.




    Requirements
    Conditions of Employment




    • Must be a U.S. Citizen or National and provide proof of U.S. Citizenship. (Birth certificate showing birth in the U.S; Unexpired U.S. Passport; Certificate of Citizenship or Naturalization; or Report of Birth Abroad of a U.S. Citizen (Form FS-240))

    • Must successfully complete a background investigation, including a FBI criminal history record check (fingerprint check).





      Qualifications

      Federal experience is not required. The experience may have been gained in the public sector, private sector or One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume.



      You must meet the following requirements by the closing date of this announcement:



      SPECIALIZED EXPERIENCE: Applicants must have one year of specialized experience at a level of difficulty and responsibility equivalent to the GS-04 level in the Federal Service. Examples of specialized experience includes: Experience that may have been gained in work with records, documents or financial accounts which involved applying established rules and procedures, or experience gained through work in positions that involved frequent contact with the public researching and responding to non-routine requests for information orally or in writing. The following are examples of specialized experience that may be qualifying and are not all inclusive. Applying laws, rules or regulations and written guidelines; Experience gained in an environment conducting face to face and/or telephone interviews (e.g., collection agency, telemarketing, customer service, sales) resolving problems and issues; Negotiating with others to resolve issues; Performing administrative and technical procedures using a computer to locate and review records and reconcile discrepancies; Experience working with records or financial accounts applying established rules and procedures (e.g., basic accounting, credits and debits, researching and/or adjusting accounts).

      OR

      You may substitute education for specialized experience as follows: completed at least 4 years of education above the high school level leading to a Bachelor's degree (120 semester hours, 180 quarter hours or 2880 formal classroom hours) or a Bachelors or higher degree.

      OR

      You may qualify by a combination of experience and education. Options for qualifying based on a combination will be identified in the online questions.



      For more information on qualifications please refer to .



      Education

      For positions with an education requirement, or if you are qualifying for this position by substituting education or training for experience, submit a copy of your transcripts or equivalent. An official transcript will be required if you are selected.



      A college or university degree generally must be from an accredited (or pre-accredited) college or university recognized by the U.S. Department of Education. For a list of schools which meet these criteria, please refer to .



      FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. Click for Foreign Education Credentialing instructions.



      Additional information


      • Currently only Memphis and Philly have vacancies to fill. The rest of the locations may fill once vacancies become available.
      • Subject to a 1-year probationary period (unless already completed).
      • Have your salary sent to a financial institution of your choice by Direct Deposit/Electronic Funds Transfer.

      • We may select from this announcement or any other source to fill one or more vacancies. Additional jobs may be filled.

      • This is a bargaining unit position.
      • Tour of Duty:

        • Day Shift - range between 6:00 am and 6:00 pm
        • Mid Shift - range between 10:00 am and 8:30 pm
        • Swing Shift - range between 6:00 pm and 6:00 am
        • We will try to offer the shift of your preference, but you may be offered an alternate shift upon selection.


        • File a Confidential Financial Disclosure Report within 30 days of appointment and annually from then on.
        • May be eligible for telework based on IRS policy and position if selected for. If you are in a telework eligible position, you may be directed to temporarily telework on a full-time basis due to COVID 19. Employees must be within a 200-mile radius of their official assigned post-of-duty (POD) while in a telework status. Once normal operations resume, employees may be directed back to the office to perform the duties of their position. Telework eligibility does not guarantee telework; employees must meet and sustain IRS telework eligibility requirements and supervisor's approval to participate in the IRS Telework Program. As a reminder - If you are selected for a position, you are responsible for reporting to your designated POD (location) on the negotiated start date or as directed by management.

          This is an open continuous announcement which allows applicants to apply up to the closing date of the announcement 08/01/2023. The register will be used to fill an anticipated 46 positions. Selections may be made from certificates issued up to 12 months after the 1st cut-off date listed below. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Applicants need to apply and/or update their applications by 11:59 pm ET at the close of each of the following cutoff dates to be considered 11/14/2022.This announcement may be amended to include additional cut-off dates within the 12-month period if needed, not later than 5 workdays prior to the cut-off date or the final selection date. If the position(s) are filled prior to the end of the register, this announcement may be closed out early. Contingent upon funding and space requirements, one or more vacancies may be filled at the locations listed in this announcement as they become available. Eligible applicants who apply by the initial cutoff will be considered first. All other applicants will be considered as needed, to fill remaining vacancies. Any required documents should be submitted at the time that you apply - documents will not be accepted after the vacancy closes.






          • Benefits



            A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. .






            Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.







            Required Documents


            The following documents are required and must be provided with your application. All application materials, including transcripts, must be in English.



          • Online Application - Questionnaire
          • Education - See Education Section above
          • Registration/License (if applicable) - active, current registration/license

          • Military Spouses (if applicable) - You MUST submit verification of the marriage to the service member (i.e., a marriage license or other legal documentation verifying marriage) AND:



            • a copy of your spouse's active military orders; OR
            • verification of your spouse's 100% service-connected disability (e.g., VA Letter and/or DD-214); OR
            • verification of the service member's death while on active duty (DD-1300/Death Certificate). You are not eligible if you were not married to the veteran at the time of death or have since remarried.






              Please note that if you do not provide all required information, as specified in this announcement, your application will be determined incomplete, and you will not be considered for this position (or may not receive the special consideration for which you may be eligible).




              How to Apply

              The following instructions outline our application process. You must complete this application process and submit any required documents by 11:59 p.m. Eastern Time (ET) on 08/01/2023 and/or cut-off dates in this announcement. We are available to assist you during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday - Friday). If applying online poses a hardship, please contact us by noon ET on 08/01/2023.



              To preview the Application Questionnaire, please click the following link:

              • To begin the application process, click the "Apply Online" button.
              • You will be re-directed to USA STAFFING to complete your application process; answer the online questions and submit all required documents. (To submit supporting documents, import documents from USAJOBS to the appropriate document types. If the document you need was not imported from USAJOBS, you may upload it directly into this application. To protect your privacy, we suggest you first remove your SSN).
              • To complete, you must click the "Submit Application" button prior to 11:59 PM (ET) on 08/01/2023.

                To update your application, including supporting documentation, at any time during the announcement open period, return to your USAJOBS account (). There you will find a record of your application, the application status, and an option to Update Application. This option will no longer be available once the announcement has closed.



                To verify the status of your application both during and after the announcement open period, log into your USAJOBS account: . All of your applications will appear on the Welcome page. The application record in your USAJOBS account provides an Additional Application Information page that provides information regarding the documentation you submitted and any correspondence we have sent related to this application. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: .





                Agency contact information


                IRS Ogden/Fresno External



                Email





                Address


                Small Business Self Employed Campus Collection

                1111 Constitution Ave NW

                Washington, DC 20224

                US






                Next steps


                Treasury believes in a working environment that supports inclusion; please view our reasonable accommodation policies and procedures at . We provide reasonable accommodation to applicants with disabilities on a case-by-case basis; contact us if you require this for any part of the application and hiring process.



                Once your application package and online questionnaire is received you will receive an acknowledgement email. You are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you. You may check the status of your application for this position at any time by logging onto the USAJOBS "My Account" tab and clicking on "Application Status." For a more detailed update of your application status, you may click on "more information." Please notify us if your contact information changes after the closing date of the announcement. If your email mailbox is full or blocked (SPAM) you may not receive important communication that could affect your consideration for this position.



                Fair & Transparent

                The Federal hiring process is set up to be fair and transparent. Please read the following guidance.











Keywords: Internal Revenue Service, West Des Moines , Contact Representative (12 month Register), Other , West Des Moines, Iowa

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