Contact Representative (12 month Register)
Company: Internal Revenue Service
Location: West Des Moines
Posted on: January 18, 2023
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Job Description:
Duties
WHAT IS THE Small Business/Self Employed (SBSE)DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Small Business/Self Employed, Campus Collection
The following are the duties of this position at the full working
level. If this vacancy includes more than one grade and you are
selected at a lower grade level, you will have the opportunity to
learn to perform these duties and receive training to help you grow
in this position.
Requirements
Conditions of Employment
Qualifications
Federal experience is not required. The experience may have been
gained in the public sector, private sector or One year of
experience refers to full-time work; part-timework is considered on
a prorated basis. To ensure full credit for your work experience,
please indicate dates of employment by month/year, and indicate
number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of
this announcement:
SPECIALIZED EXPERIENCE: Applicants must have one year of
specialized experience at a level of difficulty and responsibility
equivalent to the GS-04 level in the Federal Service. Examples of
specialized experience includes: Experience that may have been
gained in work with records, documents or financial accounts which
involved applying established rules and procedures, or experience
gained through work in positions that involved frequent contact
with the public researching and responding to non-routine requests
for information orally or in writing. The following are examples of
specialized experience that may be qualifying and are not all
inclusive. Applying laws, rules or regulations and written
guidelines; Experience gained in an environment conducting face to
face and/or telephone interviews (e.g., collection agency,
telemarketing, customer service, sales) resolving problems and
issues; Negotiating with others to resolve issues; Performing
administrative and technical procedures using a computer to locate
and review records and reconcile discrepancies; Experience working
with records or financial accounts applying established rules and
procedures (e.g., basic accounting, credits and debits, researching
and/or adjusting accounts).
OR
You may substitute education for specialized experience as follows:
completed at least 4 years of education above the high school level
leading to a Bachelor's degree (120 semester hours, 180 quarter
hours or 2880 formal classroom hours) or a Bachelors or higher
degree.
OR
You may qualify by a combination of experience and education.
Options for qualifying based on a combination will be identified in
the online questions.
For more information on qualifications please refer to .
Education
For positions with an education requirement, or if you are
qualifying for this position by substituting education or training
for experience, submit a copy of your transcripts or equivalent. An
official transcript will be required if you are selected.
A college or university degree generally must be from an accredited
(or pre-accredited) college or university recognized by the U.S.
Department of Education. For a list of schools which meet these
criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or
universities may be used to meet the requirements. You must show
proof the education credentials have been deemed to be at least
equivalent to that gained in conventional U.S. education program.
It is your responsibility to provide such evidence when applying.
Click for Foreign Education Credentialing instructions.
Additional information
This is an open continuous announcement which allows applicants to
apply up to the closing date of the announcement 08/01/2023. The
register will be used to fill an anticipated 46 positions.
Selections may be made from certificates issued up to 12 months
after the 1st cut-off date listed below. Contingent upon funding
and space requirements, one or more vacancies may be filled at the
locations listed in this announcement as they become available.
Applicants need to apply and/or update their applications by 11:59
pm ET at the close of each of the following cutoff dates to be
considered 11/14/2022.This announcement may be amended to include
additional cut-off dates within the 12-month period if needed, not
later than 5 workdays prior to the cut-off date or the final
selection date. If the position(s) are filled prior to the end of
the register, this announcement may be closed out early. Contingent
upon funding and space requirements, one or more vacancies may be
filled at the locations listed in this announcement as they become
available. Eligible applicants who apply by the initial cutoff will
be considered first. All other applicants will be considered as
needed, to fill remaining vacancies. Any required documents should
be submitted at the time that you apply - documents will not be
accepted after the vacancy closes.
Benefits
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
benefits offered.
Required Documents
The following documents are required and must be provided with your
application. All application materials, including transcripts, must
be in English.
Please note that if you do not provide all required information, as
specified in this announcement, your application will be determined
incomplete, and you will not be considered for this position (or
may not receive the special consideration for which you may be
eligible).
How to Apply
The following instructions outline our application process. You
must complete this application process and submit any required
documents by 11:59 p.m. Eastern Time (ET) on 08/01/2023 and/or
cut-off dates in this announcement. We are available to assist you
during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday -
Friday). If applying online poses a hardship, please contact us by
noon ET on 08/01/2023.
To preview the Application Questionnaire, please click the
following link:
To update your application, including supporting documentation, at
any time during the announcement open period, return to your
USAJOBS account (). There you will find a record of your
application, the application status, and an option to Update
Application. This option will no longer be available once the
announcement has closed.
To verify the status of your application both during and after the
announcement open period, log into your USAJOBS account: . All of
your applications will appear on the Welcome page. The application
record in your USAJOBS account provides an Additional Application
Information page that provides information regarding the
documentation you submitted and any correspondence we have sent
related to this application. The Application Status will appear
along with the date your application was last updated. For
information on what each Application Status means, visit: .
Agency contact information
IRS Ogden/Fresno External
Email
Address
Small Business Self Employed Campus Collection
1111 Constitution Ave NW
Washington, DC 20224
US
Next steps
Treasury believes in a working environment that supports inclusion;
please view our reasonable accommodation policies and procedures at
. We provide reasonable accommodation to applicants with
disabilities on a case-by-case basis; contact us if you require
this for any part of the application and hiring process.
Once your application package and online questionnaire is received
you will receive an acknowledgement email. You are responsible for
checking status updates and notifications in USAJOBS. Hard copy
notifications will not be sent to you. You may check the status of
your application for this position at any time by logging onto the
USAJOBS "My Account" tab and clicking on "Application Status." For
a more detailed update of your application status, you may click on
"more information." Please notify us if your contact information
changes after the closing date of the announcement. If your email
mailbox is full or blocked (SPAM) you may not receive important
communication that could affect your consideration for this
position.
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: Internal Revenue Service, West Des Moines , Contact Representative (12 month Register), Other , West Des Moines, Iowa
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