Contact Representative (12 month Register)
Company: Internal Revenue Service
Location: West Des Moines
Posted on: January 18, 2023
WHAT IS THE Small Business/Self Employed (SBSE)DIVISION?
A description of the business units can be found at:
Vacancies will be filled in the following specialty areas:
Small Business/Self Employed, Campus Collection
The following are the duties of this position at the full working
level. If this vacancy includes more than one grade and you are
selected at a lower grade level, you will have the opportunity to
learn to perform these duties and receive training to help you grow
in this position.
- This position is the initial career step toward the full
working level. The incumbent participates in on-the-job and
classroom training to gain experience in providing a limited range
of administrative and technical assistance to taxpayers.
- Interprets and applies applicable portions of basic tax law and
regulations, and basic collection techniques and enforcement
actions, in order to advise, inform, assess and collect taxes, and
- Researches for and analyzes all available information
applicable to specific and well-defined collection issues and takes
corrective actions needed to close accounts. Explains actions
- Contacts taxpayers and/or their representatives in response to
IRS contacts regarding a limited number of delinquent situations.
Provides explanations to specific inquiries initiated by
individuals, generated by notices, or internally generated
- Advises taxpayers of the enforcement actions that may be taken
if they fail to meet commitments to file return and/or pay tax
liabilities, and encourages voluntary compliance with tax
- This position requires telephone contact with taxpayers and/or
their representatives. You will be required to provide explanations
to specific inquiries initiated by individuals, generated by
notices, or internally generated assignments.
Conditions of Employment
- Must be a U.S. Citizen or National and provide proof of U.S.
Citizenship. (Birth certificate showing birth in the U.S; Unexpired
U.S. Passport; Certificate of Citizenship or Naturalization; or
Report of Birth Abroad of a U.S. Citizen (Form FS-240))
- Must successfully complete a background investigation,
including a FBI criminal history record check (fingerprint
Federal experience is not required. The experience may have been
gained in the public sector, private sector or One year of
experience refers to full-time work; part-timework is considered on
a prorated basis. To ensure full credit for your work experience,
please indicate dates of employment by month/year, and indicate
number of hours worked per week, on your resume.
You must meet the following requirements by the closing date of
SPECIALIZED EXPERIENCE: Applicants must have one year of
specialized experience at a level of difficulty and responsibility
equivalent to the GS-04 level in the Federal Service. Examples of
specialized experience includes: Experience that may have been
gained in work with records, documents or financial accounts which
involved applying established rules and procedures, or experience
gained through work in positions that involved frequent contact
with the public researching and responding to non-routine requests
for information orally or in writing. The following are examples of
specialized experience that may be qualifying and are not all
inclusive. Applying laws, rules or regulations and written
guidelines; Experience gained in an environment conducting face to
face and/or telephone interviews (e.g., collection agency,
telemarketing, customer service, sales) resolving problems and
issues; Negotiating with others to resolve issues; Performing
administrative and technical procedures using a computer to locate
and review records and reconcile discrepancies; Experience working
with records or financial accounts applying established rules and
procedures (e.g., basic accounting, credits and debits, researching
and/or adjusting accounts).
You may substitute education for specialized experience as follows:
completed at least 4 years of education above the high school level
leading to a Bachelor's degree (120 semester hours, 180 quarter
hours or 2880 formal classroom hours) or a Bachelors or higher
You may qualify by a combination of experience and education.
Options for qualifying based on a combination will be identified in
the online questions.
For more information on qualifications please refer to .
For positions with an education requirement, or if you are
qualifying for this position by substituting education or training
for experience, submit a copy of your transcripts or equivalent. An
official transcript will be required if you are selected.
A college or university degree generally must be from an accredited
(or pre-accredited) college or university recognized by the U.S.
Department of Education. For a list of schools which meet these
criteria, please refer to .
FOREIGN EDUCATION: Education completed in foreign colleges or
universities may be used to meet the requirements. You must show
proof the education credentials have been deemed to be at least
equivalent to that gained in conventional U.S. education program.
It is your responsibility to provide such evidence when applying.
Click for Foreign Education Credentialing instructions.
- Currently only Memphis and Philly have vacancies to fill. The
rest of the locations may fill once vacancies become
- Subject to a 1-year probationary period (unless already
- Have your salary sent to a financial institution of your choice
by Direct Deposit/Electronic Funds Transfer.
- We may select from this announcement or any other source to
fill one or more vacancies. Additional jobs may be filled.
- This is a bargaining unit position.
- Tour of Duty:
- Day Shift - range between 6:00 am and 6:00 pm
- Mid Shift - range between 10:00 am and 8:30 pm
- Swing Shift - range between 6:00 pm and 6:00 am
- We will try to offer the shift of your preference, but you may
be offered an alternate shift upon selection.
- File a Confidential Financial Disclosure Report within 30 days
of appointment and annually from then on.
- May be eligible for telework based on IRS policy and position
if selected for. If you are in a telework eligible position, you
may be directed to temporarily telework on a full-time basis due to
COVID 19. Employees must be within a 200-mile radius of their
official assigned post-of-duty (POD) while in a telework status.
Once normal operations resume, employees may be directed back to
the office to perform the duties of their position. Telework
eligibility does not guarantee telework; employees must meet and
sustain IRS telework eligibility requirements and supervisor's
approval to participate in the IRS Telework Program. As a reminder
- If you are selected for a position, you are responsible for
reporting to your designated POD (location) on the negotiated start
date or as directed by management.
This is an open continuous announcement which allows applicants to
apply up to the closing date of the announcement 08/01/2023. The
register will be used to fill an anticipated 46 positions.
Selections may be made from certificates issued up to 12 months
after the 1st cut-off date listed below. Contingent upon funding
and space requirements, one or more vacancies may be filled at the
locations listed in this announcement as they become available.
Applicants need to apply and/or update their applications by 11:59
pm ET at the close of each of the following cutoff dates to be
considered 11/14/2022.This announcement may be amended to include
additional cut-off dates within the 12-month period if needed, not
later than 5 workdays prior to the cut-off date or the final
selection date. If the position(s) are filled prior to the end of
the register, this announcement may be closed out early. Contingent
upon funding and space requirements, one or more vacancies may be
filled at the locations listed in this announcement as they become
available. Eligible applicants who apply by the initial cutoff will
be considered first. All other applicants will be considered as
needed, to fill remaining vacancies. Any required documents should
be submitted at the time that you apply - documents will not be
accepted after the vacancy closes.
A career with the U.S. government provides employees with a
comprehensive benefits package. As a federal employee, you and your
family will have access to a range of benefits that are designed to
make your federal career very rewarding. .
Eligibility for benefits depends on the type of position you hold
and whether your position is full-time, part-time or intermittent.
Contact the hiring agency for more information on the specific
The following documents are required and must be provided with your
application. All application materials, including transcripts, must
be in English.
- Online Application - Questionnaire
- Education - See Education Section above
- Registration/License (if applicable) - active, current
- Military Spouses (if applicable) - You MUST submit verification
of the marriage to the service member (i.e., a marriage license or
other legal documentation verifying marriage) AND:
- a copy of your spouse's active military orders; OR
- verification of your spouse's 100% service-connected disability
(e.g., VA Letter and/or DD-214); OR
- verification of the service member's death while on active duty
(DD-1300/Death Certificate). You are not eligible if you were not
married to the veteran at the time of death or have since
Please note that if you do not provide all required information, as
specified in this announcement, your application will be determined
incomplete, and you will not be considered for this position (or
may not receive the special consideration for which you may be
How to Apply
The following instructions outline our application process. You
must complete this application process and submit any required
documents by 11:59 p.m. Eastern Time (ET) on 08/01/2023 and/or
cut-off dates in this announcement. We are available to assist you
during business hours (normally 8:00 a.m. - 4:00 p.m. ET, Monday -
Friday). If applying online poses a hardship, please contact us by
noon ET on 08/01/2023.
To preview the Application Questionnaire, please click the
- To begin the application process, click the "Apply Online"
- You will be re-directed to USA STAFFING to complete your
application process; answer the online questions and submit all
required documents. (To submit supporting documents, import
documents from USAJOBS to the appropriate document types. If the
document you need was not imported from USAJOBS, you may upload it
directly into this application. To protect your privacy, we suggest
you first remove your SSN).
- To complete, you must click the "Submit Application" button
prior to 11:59 PM (ET) on 08/01/2023.
To update your application, including supporting documentation, at
any time during the announcement open period, return to your
USAJOBS account (). There you will find a record of your
application, the application status, and an option to Update
Application. This option will no longer be available once the
announcement has closed.
To verify the status of your application both during and after the
announcement open period, log into your USAJOBS account: . All of
your applications will appear on the Welcome page. The application
record in your USAJOBS account provides an Additional Application
Information page that provides information regarding the
documentation you submitted and any correspondence we have sent
related to this application. The Application Status will appear
along with the date your application was last updated. For
information on what each Application Status means, visit: .
Agency contact information
IRS Ogden/Fresno External
Small Business Self Employed Campus Collection
1111 Constitution Ave NW
Washington, DC 20224
Treasury believes in a working environment that supports inclusion;
please view our reasonable accommodation policies and procedures at
. We provide reasonable accommodation to applicants with
disabilities on a case-by-case basis; contact us if you require
this for any part of the application and hiring process.
Once your application package and online questionnaire is received
you will receive an acknowledgement email. You are responsible for
checking status updates and notifications in USAJOBS. Hard copy
notifications will not be sent to you. You may check the status of
your application for this position at any time by logging onto the
USAJOBS "My Account" tab and clicking on "Application Status." For
a more detailed update of your application status, you may click on
"more information." Please notify us if your contact information
changes after the closing date of the announcement. If your email
mailbox is full or blocked (SPAM) you may not receive important
communication that could affect your consideration for this
Fair & Transparent
The Federal hiring process is set up to be fair and transparent.
Please read the following guidance.
Keywords: Internal Revenue Service, West Des Moines , Contact Representative (12 month Register), Other , West Des Moines, Iowa
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