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Underwriting Customer Service Representative

Company: Farm Bureau Financial Services
Location: West Des Moines
Posted on: November 18, 2022

Job Description:

Underwriting Customer Service RepresentativeWould you like a career where you have the opportunity to develop your skills and continuously learn? Do you thrive in a work environment where you must work independently, and have strong organizational and attention to detail skills? Are you a go-getter with high initiative, a positive attitude and strong customer service experience? If so, this could be a great opportunity for you!Who We Are: With Farm Bureau Financial Services, our client/members can feel confident knowing their family, home, cars and other property are protected. We value a culture where integrity, teamwork, passion, service, leadership and accountability are at the heart of every decision we make and every action we take. We're proud of our more than 80-year commitment to protecting the livelihoods and futures of our client/members and creating an atmosphere where our employees thrive.What You'll Do: As an Underwriting Customer Service Representative, you will provide quality service for the Iowa Business Unit through prompt assistance and processing of personal lines underwriting tasks. You will assist with coverage, rating and billing processes on accounts through workflow, phone and e-mail. You will review submitted materials for completeness and accuracy and perform follow ups as needed. You will also assist in monitoring the shared e-mail box. In this role, it's important that you create and maintain positive relationships with co-workers, agents and client/members. You will be a resource for questions and assist with education and training as well. Flexibility is key, as you may have other duties and projects as assigned.What It Takes to Join Our Team:High school diploma or equivalent plus 2 years of relevant experience is required. Past insurance experience is preferred. Must have basic math skills and ability to learn basic knowledge of insurance products. Strong customer service skills, including excellent verbal and written communication skills. Must have excellent problem solving, analytical and organizational skills. Ability to work under pressure and shift priorities to organize and process work with limited supervision under tight deadlines. Strong computer skills are required to quickly learn our multiple systems, with the ability to navigate in and toggle between multiple systems and applications is required. Progress towards industry education is expected.What We Offer You: When you're on our team, you get more than a great paycheck. You'll hear about career development and educational opportunities. We offer an enhanced 401K with a match, low cost health, dental, and vision benefits, and life and disability insurance options. We also offer paid time off, including holidays and volunteer time, and teams who know how to have fun. Add to that access to a wellness facility with fitness classes and programs, a daycare center, a cafeteria, and even an onsite medical clinic at our Corporate Headquarters. Farm Bureau....where the grass really IS greener!If you're interested in joining a company that appreciates employees, provides growth and professional development opportunities, as well as offers great benefits, we invite you to apply today!

Keywords: Farm Bureau Financial Services, West Des Moines , Underwriting Customer Service Representative, Other , West Des Moines, Iowa

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