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Contact Center Representative

Company: Palmer Group
Location: West Des Moines
Posted on: November 16, 2022

Job Description:

We are assisting our growing West Des Moines client with their search for a Contact Center Representative. This individual will enjoy various responsibilities, including initiating financial transactions and requests. Enjoy a flexible work-life balance culture with a leadership team who understands you must take care of your employees so they can take care of your customers. Keep reading if you're interested in this contract-to-hire role!
Candidates must reside within 30 miles of the Des Moines metro.
Responsibilities:

  • Initiate financial transactions and requests, including withdrawals, surrenders, and transfers
  • Send communications to clients, agents, or transfer companies
  • Respond to inquiries by clarifying desired information and researching follow-up response
  • Manage a large volume of inbound calls in a timely manner
  • Update and maintain records of all conversations and transactions in the call center database accurately
  • Perform other duties as needed to accomplish department and company objectives
    Requirements:
    • Strong computer skills
    • Skilled with Microsoft Office products and the ability to use multiple applications and screens
    • Knowledge of working with annuities is highly preferred
    • Outstanding written and verbal communication skills
      Work Model:
      • On-Site
      • Monday - Thursday 8:00AM - 4:30PM
      • Friday 7:30AM or 8:00AM - 4:00PM

Keywords: Palmer Group, West Des Moines , Contact Center Representative, Other , West Des Moines, Iowa

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